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    Community Support Specialist - Irving, TX, United States - PDS Tech Commercial, Inc.

    PDS Tech Commercial, Inc.
    PDS Tech Commercial, Inc. Irving, TX, United States

    2 weeks ago

    PDS Tech Commercial, Inc. background
    Description
    Are you passionate about the mortage industry, we have a Production Support Specialist/Customer Service Specialist position in Irving, TX.
    Production Support Specialist/Customer Service Specialist
    MONDAY-FRIDAY Must be able to work all shifts.
    Shift 7am-3:30pm, 8am-5pm, 9:30am-6pm, 11am-8pm


    PAY RATE:
    $ Job Summary:

    The Production Support Specialist will provide customer assistance through phone calls and handle documentation tasks like word processing and data entry.

    They will also research online for verification purposes and analyze credit files.


    Even Simpler:

    This job involves helping customers over the phone with their problems, typing up documents, entering information into computers, looking things up on the internet to check facts, and checking credit records to find missing information.


    Skill Requirements :
    :


    Customer Service :
    At least 4 years of experience providing help and support to customers

    Call Center :
    Minimum 2 years of experience in a call center environment

    Mortgage :
    Knowledge or experience in mortgage-related processes for at least 2 years
    Credit : 3 years of experience dealing with credit analysis or related tasks
    Proficiency in Word Processing and Data Entry


    Preferred:
    Bachelor's degree (though a high school diploma is required)
    Ability to effectively use the internet for research ( Internet Research )


    Pay Details:
    $22.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

    Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

    In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled
    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
    /

    The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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