Jobs
>
Colorado Springs

    Loan Servicing Customer Service/Cashier - Colorado Springs, United States - Colorado Housing and Finance Authority

    Colorado Housing and Finance Authority
    Colorado Housing and Finance Authority Colorado Springs, United States

    1 week ago

    Default job background
    Description
    Job Details

    Job Location
    Colorado - , CO

    Salary Range
    $50, $60,000.00 Salary/year

    position
    Loan Servicing Customer Service/Cashier

    division/department
    Home Finance/Servicing and Post Closing

    classification Non-Exempt

    position close date
    May 6, 2024

    nature of position
    The Cashier/Customer Service Analyst is responsible for processing all payments received for Single Family loans daily. Performs assignments out of Mortgage Electronic Registration System (MERS) on all loans in a delinquency and bankruptcy status and provides backup to MERS system. Monitor the advance and repayment of funds advanced to the sub-servicer for loans in loss mitigation, which includes partial claims and foreclosure claims. Monitor receipt of all loan modification documents to ensure correctness so the loans can be securitized into a new pool. Monitor the Sub-Servicing oversight and Housing Counselor email folders, and response of emails. Monitor and reply to Loan Service Tickets opened with the sub-servicer. Monthly review of the Tax/Insurance/Escrow payment increase report to identify if there are any issues.
    This individual reports to the Manager of Servicing and Post Closing.

    essential functions
    • Monitor the processing of funds, such as claim money, sales proceeds processed by our sub-servicer.
    • Daily monitoring of the Sub-Servicing Oversight email folder
    • Daily monitoring of the Housing Counselor email folder
    • Respond to internal and external customer service calls and requests in a timely and efficient manner.
    • Identifies, researches, and resolves residential loan-level issues (exceptions) in securities backed by first mortgages.
    • Analyzing data to prioritize risk associated with a pool of mortgages within a security.
    • Monitor the repayment of funds advanced to sub-servicer as it relates to partial claims and loan modifications.
    • Monitors the portfolio of the section 8 loans, including funds received from individual Public Housing Authority (PHA's)
    • Monitor the sub-servicer for the receipt of loan modification documents so the loan can be securitized into a new pool
    • Complete and record Assignments of Deeds of Trusts on loan repurchased from GNMA Pools
    • Back up to MERS system
    • Generate, monitor, and send the suspense report to our sub-servicer for processing
    • Generate and send the matured loan report to the sub-servicer to complete any actions required
    • Research any payoff issues received and complete the release of lien if applicable
    • Handle and monitor all rental requests received
    • Upload appropriate documents received from the sub-servicer, such as Payment Deferral Agreements and Interim Loan Releases in the imaging system
    • Monitor and set up meetings to review the Issuances received by Compliance
    • Assume other duties/projects as they arise and be responsive to the department
    knowledge, skills and ability
    • Great organizational and analytical skills
    • Ability to work quickly, accurately and with attention to detail in a fast-paced environment
    • Ability to research and understand complex directives
    • Strong verbal, negotiation and written communication skills
    • Must have professional telephone etiquette
    • Personal Computer Knowledge (MS Office based applications)
    • Knowledge of Fidelity/Alltel Mortgage system is preferred
    • Ability to establish rapport with persons of diverse ethnic, racial and cultural backgrounds essential
    • Bilingual (English-Spanish) is a plus
    Abilities that reflect our values:
    • Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes
    • Ability to work towards inclusion in all activities and decisions through the solicitation and appreciation of diverse perspectives
    • Ability to exercise personal accountability in all activities and decisions
    • Ability to embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary
    • Ability to operate with a sense of integrity and code of ethics
    • Ability to have fun with a demonstrated sense of humor
    • Ability to establish rapport with persons of diverse ethnic, racial, and cultural backgrounds
    experience/education
    • High school diploma required. Knowledge of collection, foreclosure, and bankruptcy experience.
    • Minimum 2 years experience in:
    Loan Servicing
    Cashiering experience, preferably in a loan servicing environment

    equipment used
    Telephone, personal computer, calculator, photocopier, fax machine, and Smartphone

    physical environment
    The incumbent in this position will perform the essential functions of the position primarily in a hybrid office environment, which requires sitting at a desk for most of the day with or without accommodations. The first 3- 6 months will primarily be in the office for on-the-job training.

    validation statement
    This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

    hiring range $50,000 - $60,000

    benefit information
    Comprehensive medical, dental, and vision insurance plans, with competitive rates
    Generous Paid Time Off, including paid volunteer time, and leave programs
    Please visit our benefits page for additional information

    how to apply
    Internal candidates: Please send your resume along with your internal job
    application to
    External candidates: Please submit your resume online at - Job Opportunities Tab

    With respect to its programs, services, activities, and employment practices, Colorado Housing and Finance Authority assesses qualified individuals without regard to their race, color, religion, sex, (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation or any complaints alleging violation of this nondiscrimination policy should be directed to the nondiscrimination coordinator, , CHFA 1981 Blake street, Denver co 80202, available weekdays 8:00 a.m. to 5:00 p.m.
  • Sportsman's Warehouse

    Cashier/Customer Service

    2 weeks ago

    Sportsman's Warehouse Colorado Springs, United States

    Sportsman's Warehouse - 555 North Chelton Road [Retail Cashier / Team Member] As a Cashier/Customer Service Associate at Sportsman's Warehouse, you'll: Greet customers upon entrance into store and thank them upon exiting the store; Count money in cash drawers at the beginning of ...

  • Sportsman's Warehouse

    Cashier/Customer Service

    1 week ago

    Sportsman's Warehouse Colorado Springs, United States

    Details · ID: 17432 · Posted: 05/03/2024 · Expires: 06/01/2024 · Department: Customer Service · Shift Info · Type: Part-time · Shift(s): Varies · Hours: Varies · Wage Info · Wage/Salary:Hourly · Wage/Hourly: Minimum Wage · Description · Purpose of Position: · A Cashier/Customer S ...

  • USAA

    Customer Service Associate

    2 days ago

    USAA Colorado Springs, United States Full time

    Why USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need ...

  • Scheels

    Cashier- Gun Customer Service

    1 week ago

    Scheels Colorado Springs, United States

    Wage: Wage for this position starts at $16.50/hour. · Schedule:Average 20 Hours/Week · Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. · SCHEELS is a leader in the ...

  • Captain D's

    Fillmore Cashier/Customer Service

    1 week ago

    Captain D's Colorado Springs, United States

    Job Description · Job DescriptionHere's what we have to offer you:Schedule flexibility · Competitive pay · Fun place to work · Meal benefits · As a Team Member, you are the face of the company and are responsible for ensuring our guests enjoy their experience at Captain D's. ...

  • Captain D's

    Galley Cashier/Customer Service

    1 week ago

    Captain D's Colorado Springs, United States

    Job Description · Job DescriptionHere's what we have to offer you:Schedule flexibility · Competitive pay · Fun place to work · Meal benefits · Clear path for growth and career advancement · Here are the qualities we are looking for in our Guest Specialists:Guest focused · Enthusi ...

  • United Services Automobile Association (USAA)

    Customer Service

    2 weeks ago

    United Services Automobile Association (USAA) Colorado Springs, United States

    Why USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need t ...

  • Choice Insurance & Services

    Customer Services

    1 week ago

    Choice Insurance & Services Colorado Springs, United States

    We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer qu ...

  • United Services Automobile Association

    Customer Service

    2 weeks ago

    United Services Automobile Association Colorado Springs, United States

    Why USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need ...

  • Elwood Staffing

    Customer Service

    2 weeks ago

    Elwood Staffing Colorado Springs, United States

    Customer Service/Warehouse · Elwood Staffing has an immediate opening for someone with both customer service/admin and warehouse experience. If this is you, don t wait apply today · What s in it for you? · Elwood Staffing associates are eligible for a comprehensive and competiti ...

  • Humane Society Pikes Peak Region

    Customer Service

    1 day ago

    Humane Society Pikes Peak Region Colorado Springs, United States

    Job Description · Job DescriptionLooking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Cen ...

  • CSL

    Customer Service

    10 hours ago

    CSL Colorado, United States Part time

    Description · Main Responsibilities · 1. Prepares the autopheresis machine for the pheresis process. · 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. · 3. Disconnects the donor when the process is comple ...

  • CSL

    Customer Service

    1 week ago

    CSL Colorado, United States Part time

    Responsibilities: · • Responsible for preparing the donor, donor area and equipment for the pheresis process. · • Prepares the autopheresis machine for the pheresis process. · • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur dur ...

  • Wal-Mart Stores , Inc.

    Cashier & Front End Services

    1 day ago

    Wal-Mart Stores , Inc. Colorado Springs, United States

    Location COLORADO SPRINGS, CO Career Area Walmart Store Jobs Job Function Walmart Store Jobs Employment Type Full Time Position Type Hourly Requisition FE What you'll do at You play a major role in how our customers feel when they leave the store. You might be the first, last, an ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Colorado Springs, United States

    Family Dollar S ACADEMY BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • Circle K

    Customer Service Representative

    1 day ago

    Circle K Colorado Springs, United States Full time

    Store : 210 N Academy Blvd, Colorado Springs, Colorado 80909Availability - Shift/Days · Flexible AvailabilityCustomer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun en ...

  • Love's Travel Stops & Country Stores

    Retail Customer Service Cashier

    1 day ago

    Love's Travel Stops & Country Stores Fountain, United States

    Req ID: Address: 5505 Travel Plaza Drive Fountain, CO, 80817 Benefits: - $ $15.00 p/hr - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Career Development Welcome t Customer Service, Cashier, Retail, Service, C ...

  • Integrity Promotional Corp

    Customer Service Logistics

    1 week ago

    Integrity Promotional Corp Colorado Springs, United States

    We are seeking a dedicated and experienced Logistics/Customer Service Representative to join our team. The ideal candidate will have a strong background in logistics and customer service, with excellent communication skills and a passion for providing exceptional service to our c ...

  • Randstad

    customer service specialist

    3 days ago

    Randstad Colorado Springs, United States

    Randstad - JobID: customer-service-specialist_colorado-springs [Customer Service / Guest Service / Retail Sales] Immediate Openings for Customer Service positions. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you ...

  • Caliber Collision Centers

    Customer Service Consultant

    1 week ago

    Caliber Collision Centers Colorado Springs, United States

    Service Center · Colorado Springs - Copper · Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and i ...