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Colorado Springs

    Customer Service - Colorado Springs, United States - USAA

    USAA
    USAA Colorado Springs, United States

    1 day ago

    USAA background
    Description

    Exciting Opportunity at USAA


    If you are looking to make a real impact and be part of something meaningful, USAA could be the perfect place for you. We are on a mission to serve the military community and their families, offering a chance to express gratitude and utilize your skills in a purposeful manner. At USAA, we value honesty, integrity, loyalty, and service, and we are seeking individuals who share these principles to join our team.


    Why Choose USAA:

    • Opportunity to serve the military community and make a difference
    • Values-driven organization focusing on learning and growth
    • Comprehensive three-month training program with full support

    The Role:

    Join us as a Bank Customer Service Representative in Colorado Springs, where you will provide expert financial advice and support to our members. This role involves identifying and addressing their financial needs through the promotion of our banking products and services.


    Responsibilities:

    • Handle inbound member calls in a dynamic contact center environment
    • Identify member needs and offer appropriate solutions through effective communication
    • Promote USAA Banking products and services to attract and retain members
    • Advise members on digital tools to enhance their banking experience
    • Deliver exceptional customer service by demonstrating empathy and professionalism
    • Manage calls efficiently while providing timely assistance
    • Collaborate with the team for continuous improvement

    Requirements:

    • High School Diploma OR GED
    • Excellent customer service and communication skills
    • Ability to multitask and navigate through various business applications
    • Relevant customer contact experience and assessment completion

    Desired Qualifications:

    • Military experience or background
    • Prior experience in a sales or contact center environment
    • Strong customer communication skills over the phone

    What USAA Offers:

    • Competitive compensation based on experience and market standards
    • Additional pay incentives based on performance
    • Comprehensive benefits including medical, dental, vision plans, and more
    • Career development opportunities and continuing education support

    If you are ready to embark on a rewarding career at USAA, apply today. Join us in serving those who have served us. USAA is an Equal Opportunity Employer, embracing diversity and inclusion in the workplace.

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