- Provide advanced technical support to customers via phone, email, and ticketing system.
- Diagnose and resolve technical issues related to Linux operating systems and file transfer protocols.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document troubleshooting steps and solutions for knowledge sharing and process improvement.
- Assist in the development and implementation of support tools and resources.
- Minimum of 5 years of experience in technical support roles, with a focus on Linux systems.
- Proficiency in Linux command-line interface (CLI) and system administration.
- Strong knowledge of file transfer protocols\
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical concepts effectively to both technical and non-technical audiences.
- Proven track record of delivering exceptional customer service and support.
- Experience with scripting languages such as Bash, Python, or Perl.
- Familiarity with network protocols and security principles.
- Previous experience in a senior or lead technical support role.
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Support Engineer
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Merge IT LLC Boston, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Boston, MA. Please see below for full details: · Job Notes: · -6+ month contact / extensions and perm conversion possible with good performance. · -ASAP start date · -Onsite in Boston, MA ...
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Support Engineer,
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Customer Support Engineer
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Russell Tobin Boston, United StatesWhat are we looking for in our Customer Support Engineer? · The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. · The full job description is below. · Location ...
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Application Support Engineer
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Technical Support Engineer
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Motion Recruitment Boston, United StatesOur client, a leader in cloud solution storage, are looking for a Technical Support Engineer to join their support team. As a Technical Support engineer you will be working on supporting their core product while working directly with an escalation engineer. Your experience with L ...
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Customer Support Engineer
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Russell Tobin Boston, United StatesWhat are we looking for in our Customer Support Engineer? · The Information Technology team at Russell Tobin & Associates · is supporting a top Biotechnology Research organization that has an opening for a · Customer Support Engineer. · The full job description is below. · Lo ...
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Client Support Engineer
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Freight Farms Boston, United StatesClient Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water a ...
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Customer Support Engineer
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Russell Tobin Boston, United States· What are we looking for in our Customer Support Engineer? · The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. · The full job description is below. · Loca ...
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Client Support Engineer
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Freight Farms Boston, United StatesClient Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water a ...
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Customer Support Engineer
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Russell Tobin Boston, United StatesWhat are we looking for in our Customer Support Engineer? · The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. · The full job description is below. · Locati ...
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Customer Support Engineer
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Customer Support Engineer
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Support Engineer II
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Customer Support Engineer
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Customer Support Engineer
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Russell Tobin Boston, United StatesJob Description · Job Description · The Information Technology team at Russell Tobin & Associates · is supporting a top Biotechnology Research organization that has an opening for a · Customer Support Engineer. · The full job description is below. · Location: 33 Avenue Louis ...
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Software Support Engineer
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Customer Support Engineer
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Senior Technical Support Engineer - Boston, United States - Motion Recruitment
Description
We are seeking a Senior Technical Support Engineer with expertise in Linux systems and file transfer technologies to join our dynamic team. As a Senior Technical Support Engineer, you will be responsible for providing exceptional technical
support to our clients, troubleshooting complex issues, and delivering timely solutions.
Responsibilities:
Posted by: John Laviolette
Specialization: Technical Support Linux / Unix