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Brentwood

    Patient Service Representative - Brentwood, United States - Tennessee Orthopaedic Alliance

    Tennessee Orthopaedic Alliance
    Tennessee Orthopaedic Alliance Brentwood, United States

    1 week ago

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    Description

    Patient Service Representative

    Brentwood Clinic Operations Job Type Full-time Description The Patient Service Representative is the friendly and helpful face of TOA generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA

    Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible

    Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team

    Verify patient demographic information upon arrival

    Update and change insurance information as appropriate

    Scan insurance cards and drivers licenses

    Enter referrals into the computer and link it to the appropriate case

    Collect copayments, coinsurances, deductibles, and balances

    Prep daily clinics for upcoming appointments and print related documents

    Create a record of the appointment, or an encounter and print

    Ensure that all documentation is entered accurately and swiftly

    Schedule follow-up appointments as necessary

    Requirements

    Demonstrate exceptional customer service and patient focus to make each

    encounter as positive as possible

    Work closely with clinical colleagues and administrative teammates to develop a

    cohesive, high performing team

    Verify patient demographic information upon arrival

    Update and change insurance information as appropriate

    Scan insurance cards and drivers licenses

    Enter referrals into the computer and link it to the appropriate case

    Collect copayments, coinsurances, deductibles, and balances

    Prep daily clinics for upcoming appointments and print related documents

    Create a record of the appointment, or an encounter and print

    Ensure that all documentation is entered accurately and swiftly

    Schedule follow-up appointments as necessary

    *TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers*

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