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Customer Service Representative - Stockton, United States - Oldcastle APG

Oldcastle APG

Verified Company

Stockton, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job ID: 497350

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside.

Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge.

The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues.

Essential Duties and Responsibilities

Assist customer with product questions, ordering, order tracking, pickups, complaints, and problems
Communicate effectively with customers related to order status and coordinate with production regarding backordered items
Communicate with sales, finance and operation teams to ensure orders are fulfilled
Develop and maintain product knowledge to support customer needs and provide solutions
Utilize the use of SalesForce to manage customer issues
Verify product load and quantities match purchase order
Review and retrieve documentation for credit department as needed
Issue credits for pallet returns when applicable
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Execute Daily and Business fundamentals
Willing and able to crosstrain on other aspects of the customer service process
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Requirements/Education and Experience

High school diploma or GED, or equivalent combination of education, training, and experience
Proficient with Microsoft Office Suite (Outlook)
Ability to multitask, answer phones and enter orders
Ability to read and comprehend simple instructions
Detail oriented, good organizational and problemsolving skills
Manufacturing/industrial environment experience preferred
Lawson/H5 and Salesforce experience preferred

Physical Environment

While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Must wear company provided personal protective equipment earplugs, hard hat, safety boots/shoes, and protective glasses

**Compensation

Pay is $19 $24/hr, based on experience

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage.

We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family.

CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability