Customer Service Representative - Zephyrhills, United States - Oldcastle APG

Oldcastle APG Zephyrhills, United States

1 week ago

Description

Job ID: 498258

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Essential Duties and Responsibilities

Assist customer with product questions, ordering, order tracking, complaints and problems

Enter orders into system for billing and delivery

Prepare quotes and coordinates mailings of literature and samples

Coordinate delivery schedules with dispatch

Keep merchandise and sales brochures stocked on shelves

Retrieve needed information for credit department

Issue credits or debits accurately when applicable

Answering incoming calls and managing voice mails

Taking sales orers from sales representatives and customers by phone, radio, email and text message

Assisting walk-in counter customers

Receiving cash payments and running credit card approvals and check approvals

Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes

Printing and distributing e-mailed customer purchase orders

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

Experience within the Paver or Masonry business a plus, but not mandatory

High school diploma / equivalent or a comparable combination of education, experience or training in related field

Proficient in Microsoft Office Suite

Good with basic math

Good organizational and problem solving skills

Experience with multi-line phone system

Attention to detail

Strong phone and verbal communication skills along with active listening

Ability to multi-task

Physical Environment

Ability to sit for extended periods of time

Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard

Bending and some lifting

Extensive writing

Extensive phone and radio use

Tasks can be very repetitive

Able to provide assistance to others in moving heavier or bulkier objects

Slight lifting of ship tickets and overnight packages

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

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