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    Director, Care Delivery - Boston, United States - NuvoAir

    NuvoAir
    NuvoAir Boston, United States

    3 weeks ago

    Default job background
    Full time
    Description

    What you'll be responsible for :


    •     Driving key performance indicators focused on patient engagement and ensuring patients leave only after achieving their goals.


    •     Monitoring patient churn and enhancing the patient experience across all clinic interfaces: backend, careteam-facing, and patient-facing.


    •     Collaborating closely with Product and Engineering teams to develop and refine clinical tools and systems.


    •     Innovating operations and automating processes to improve scale and patient satisfaction, avoiding unnecessary team expansion.


    •     Ensuring an intuitive user experience with streamlined onboarding, clear medical documentation, straightforward lab work procedures, and transparent communication about insurance and treatment plans.


    •     Overseeing automation to maintain growth, including proactive clinical requests and comprehensive patient check-ins.


    •     Automating team workflows, planning, and monitoring daily operations to guarantee smooth implementation and continuous process improvement.


    •     Supervising staff, fostering an engaged workplace culture, and maintaining efficient internal communications.


    •     Managing clinical outcomes, provider network capacity, and operational efficiencies.


    •     Evaluating performance through data analysis, gathering patient feedback rigorously, and adjusting services to enhance customer satisfaction.

    This may be a fit if you have:


    •    Preference for High-Growth Startup Environment: Thrives in the fast-paced, dynamic context of a high-growth startup.


    •     Virtual Care Proficiency: Must have substantial experience in virtual care delivery.


    •    Automation Obsession: Demonstrates a strong commitment to automating processes to enhance efficiency.


    •    Team Building Experience: Proven track record in building and managing high-performance teams.


    •    Systems Thinking: Exceptional ability to design and implement effective systems.


    •    Complex Project Management: Highly organized and adept at handling multiple concurrent projects.


    •    Proven Problem-Solving Skills: Experienced in engaging with significant challenges and excelling in new areas.


    •    Commitment to Transparency: Values and practices open communication and transparency.


    •    Clinical Environment Knowledge: Familiar with clinical operations and reimbursement issues.


    •    Policy Understanding: Knowledgeable about relevant state and federal healthcare policies.


    •    Analytical and Improvement Skills: Skilled in data analysis, understanding performance metrics, and committed to continuous quality improvement.

    #LI-REMOTE

    #BI-REMOTE

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