Customer Service/ Admin - Augusta, United States - Baileyscomfortservices

Description

Perform data entry for Billing, Purchase orders, vendor invoices and client information.

Schedule and book service or sales appointments when clients and prospects call

Dispatch, manage and allocate resources to meet the expectations of our clients

Handle multiple tasks, and set priorities independently

Answer the phone quickly and professionally

Call customers to confirm maintenance appointments and schedule as necessary

Perform service dispatch, and coordinate scheduling

Debrief technician at end of call and record key information into clients computer record

Issue P.O.s and/or order parts and materials for truck restock and Non-Stock items

Sell new service agreements and renew existing service agreements

Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals

Receive, record and maintain sales lead information and set appointments as necessary

Communicate clearly, precisely, and in a friendly manner

Take and deliver messages as appropriate

Ensure messages are received and follow up is appropriate

Ensure the accurate capture, data entry and maintenance of customer and business information into Companys accounting program

+ Input Service work order details

+ Record customer payments

+ Record Vendor invoices

+ Provide vendor invoice to General Manager/Owner for approval for payment

Work closely with the service, IAQ and sales departments, while recognizing and identifying possible sales opportunities that will facilitate appropriate follow up

Be familiar with our company, products, and services so many questions can be answered without consulting others

Alert managers quickly to significant customer issues, serving as a champion of the customers to our company

Win the confidence of new clients when they call for service or repairs

Schedule the client appointment and assign/match qualified staff to perform the work

Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management

Follow-up on all leads, proposal, and potential sales until closed or lost

Track lost sales

Update the Customer Relationship Management (CRM) system for each interaction

Perform customer satisfaction calls after each visit

Ask for referrals, and inform client where and how to make them

Have a good working knowledge of our products and services being offered (This may require additional study and training both on and off site)

Continuously improve knowledge of HVAC work, and how Baileys Comfort Services operates to benefit the customer

Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals

Regularly review and monitor progress against goals, and seek assistance as needed

Communicate effectively with associates, superiors, vendors and customers

Possess superior interpersonal skills

Efficiently manage his/her time and schedule

Be computer literate to the extent necessary to fulfill this function and knowledge of Excel and Word is required

Be very familiar with the use of smart phones, email and text messaging

Be capable of understanding client needs, and favorably influencing their decision

Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees

Clean, neat and professional appearance.

Other duties as assigned

**Apply for Customer Service/ Admin**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code LinkedIn URL (optional) Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation (optional)Education Highest level of education completed Military Experience Yes No If you participated on Training, please list the Training, Month/yr Attended, and its purpose or goal **Equal Employment Opportunity Information** (Completion is voluntary)

Bailey's Comfort Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Bailey's Comfort Services are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Bailey's Comfort Services. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

Bailey's Comfort Services is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 3/7/2022