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    System Administrator - Houston, United States - Harvest Midstream Company

    Harvest Midstream Company
    Harvest Midstream Company Houston, United States

    2 weeks ago

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    Description

    Job Objective:
    The Senior Systems Administrator at Harvest Midstream Company is a multifaceted role that encompasses the administration, support, and management of Microsoft Office 365 services, Azure environments, and on-premise Active Directory and server infrastructure. This position requires a comprehensive understanding of cloud and on-premise systems, focusing on ensuring high availability, security, and efficiency of these services. The ideal candidate will play a crucial role in optimizing our company's IT infrastructure, enhancing communication, collaboration, and overall IT operations.

    Essential Job Responsibilities:

    Office 365 Management and Configuration:

    • Administer and support the Office 365 suite, including Exchange Online, SharePoint Online, Teams, and OneDrive.
    • Manage user licenses and subscriptions, and oversee the deployment of Office 365 updates and patches.
    Security and Compliance:
    • Implement and monitor security measures for the protection of Office 365 services, including MFA and related security implementations.
    • Ensure compliance with data governance and retention policies.
    Active Directory and Server Management:
    • Oversee on-premise Active Directory, ensuring proper configuration, security, and synchronization with Azure AD.
    • Manage and maintain on-premise servers, including file, print, and application servers, ensuring their reliability and performance.
    Collaboration and Communication Tools Optimization:
    • Enhance and streamline collaboration tools to improve company-wide communication and productivity.
    • Provide solutions for integration with other enterprise tools and services.
    User Support and Training:
    • Offer detailed-level technical support for Office 365 issues and queries across multiple domains and tenants.
    • Develop and provide training materials and user guides for end-users.
    • Support VIP users with O365 related issues.
    Performance Monitoring and Reporting:
    • Regularly monitor and analyze Office 365 service performances.
    • Generate reports on usage and provide insights for improvements and cost reductions.
    Project Management and Collaboration:
    • Collaborate with other functional IT teams for cross-functional projects and initiatives.
    • Manage Office 365-related projects, from inception to completion.
    Other Job Responsibilities:
    • Assists the IT Systems Administration Manager in development of standard operating procedures.
    • Travel: Requires travel to Harvest field and office locations approximately 25% of the time.
    • Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.)
    • Maintains employee confidence and protects operations by keeping information confidential.
    • Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
    • Communicates effectively (written/verbal) with technical and non-technical audiences, possesses strong interpersonal skills, is self-motivated, and is innovative in a fast-paced environment.
    • Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
    • Supports company vision and mission.
    • Adheres to established work schedule, attendance standards and is punctual to work and meetings.
    • Other duties as assigned by management.
    Qualifications:
    • In-depth knowledge of Office 365 applications, including advanced features and capabilities.
    • Strong understanding of Office 365 security and compliance capabilities.
    • Experience with PowerShell scripting for Office 365 automation.
    • Proven ability to troubleshoot complex Office 365 issues.
    • Ability to conduct and direct research into IT issues and products.
    • Highly self-motivated and directed, with keen attention to detail.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Strong interpersonal, written, and oral communication skills.
    • Ability to present ideas in business-friendly and user-friendly language.
    • Strong customer service orientation.
    • Strong problem solving and communication skills required.
    • Experience running and maintaining a 24x7 production environment.
    Education Requirements:
    • Bachelor's degree in Information Technology, Computer Science, or a related field.
    • Minimum of 5 years of experience in administering Office 365, Azure, and on-premise Active Directory and servers.
    Certifications, Licenses, Registrations:

    Preferred Certifications:
    • Microsoft Certified: Microsoft 365 Certified Enterprise Administrator Expert
    • Microsoft Certified: Microsoft 365 Certified: Messaging Administrator Associate
    • Microsoft Certified: Microsoft 365 Certified: Teams Administrator Associate
    • Microsoft Certified: Microsoft 365 Certified: Security Administrator Associate
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