System Administrator - Houston, United States - Brooksource

Brooksource Houston, United States

2 weeks ago

Technology / Internet

Description

ServiceNow System Administrator

Fortune 500 Utilities Client

Houston, TX (Hybrid T-R Onsite)

Summary:

This role is responsible for modifications to ServiceNow's core ITSM system functionality, creation of new applications and understanding of various system integration needs. Colaboration with other ServiceNow System Administrators and key stakeholders to analyze and understand requirements, then transform requirements into solution.

Essential Duties/Responsibilities:

for development, maintenance and support activities for the ServiceNow System to ensure optimal performance.
design, development and implementation of ServiceNow platform initiatives
migration of code from development and test systems to production system.
and maintain migration documentation.
code control log and validates code migration documentation, in accordance with audit and change control guidelines.
technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices

Responsible for overall ServiceNow code quality

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
Attend regularly scheduled meetings to identify any tasks or user stories that are "at risk" and provides support as needed
Work with management to design a Release Management process
Work with management and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing
Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades

Education:

Bachelor's Degree in Technology/Business or equivalent work experience

ITIL v3 or 2011 Certification

ServiceNow System Administrator Certification

Experience:

Years of ServiceNow experience. Implementation; Incident Management; Knowledge Management; Change Management; Service Catalog; Asset Management; Problem Management, CMBD; Integration and Discovery
with MySQL, Oracle, DB2 databases
with Client Scripts, UI Policies, Business Rules, Advanced Reference Qualifiers, Reporting, Security through Access Control Rules and Graphical Workflows
documentation experience to capture client as-is/to-be process workflow

2+ years of experience as System Administrator of other ITSM platforms

5+ years of experience using JavaScript, HTML, CSS, Ajax

Understanding of software development methodologies (Agile, waterfall, etc)

Knowledge of LDAP/Active Directory

Previous experience with relational databases such as MS SQL Server a plus

Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs):

Must have solid understanding of web technologies (HTML, CSS, JavaScript)

Must demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures, and take all required training courses.

Must demonstrate respect for all individuals and adhere to the Company's values and business practices.

Demonstrate innovative thinking

Ability to maintain calm demeanor when faced with difficult clients and situations

Ability to prioritize and execute tasks in a fast paced environment

Strong customer-service orientation

Good written and oral communication skills

Ability to communicate in both technical and business language

Excellent listening and interpersonal skills

Ability to work independently with a high degree of initiative

Ability to plan, schedule and track activities required for their successful completion

Analytical and good problem solving skills

Good communication skills – verbal and written

Good interpersonal skills and function well in a team and multi-management environment

Proficient in the use of MS Excel, PowerPoint, Word and Visio.

Proficient in the use of SAP

Organized and capable of multi-tasking

Work well under pressure and can work overtime when needed

Physical Requirements:

Able to operate a personal computer, either desktop or laptop.

Must have the ability to operate a copy machine, fax machine, calculator, telephone, and other office equipment. Must be able to bend and stoop.

Able to sit and view a personal computer display for long periods of time

Working Conditions:

Able to work indoors, in an office environment, regardless of whether cubicle, open office or private office.

Able to travel to company locations outside assigned work location and attend or conduct meetings and or training with clients, vendors, contractors, etc.

Able to produce quality work in fast paced environment with high daily pressure to meet deadlines.

Able to work irregular hours and overtime as needed or required to meet established deadlines.

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System Administrator - Houston, United States - Brooksource

Description

Systems Administrator