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    Customer Service Specialist - Santa Clarita, United States - Tri Source & Nearstaff Solutions

    Tri Source & Nearstaff Solutions
    Tri Source & Nearstaff Solutions Santa Clarita, United States

    3 weeks ago

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    Description


    Company BackgroundTSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.Company Culture & MissionTSI is the sales, customer service, and back-office support engine behind many top brands, products, and services.

    We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family.


    This keeps us focused on our Values:

    Transparency, Passion, Giving Back, Results and FunJob SummaryOur state-of-the-art Contact Center is looking to build on our biggest strength: our teammates We are searching for professional and compassionate customer service representatives with GREAT communication skills and the ability to multi-task.

    Must have sales experience, willingness to learn, and a desire to have FUN at work.
    Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night's sleep.

    This begins with providing top-performing and innovative products that meet their customers' needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice.

    You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people.

    We provide in-depth training and a pathway to successJob Duties and ResponsibilitiesOur customer services representatives are responsible for answering incoming calls from customers interested in CPAP products.

    Your job duties and responsibilities will include the following:

    Help customers place orders for CPAP productsPlace orders for customersAnswer questions regarding products, insurance coverage, and prescription requirementsTroubleshoot existing orders, products, and servicesConsistently use a professional, courteous approach to facilitate communication with customersFollows established guidelines for the use and/or disclosure of protected health information.

    Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately.

    Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.

    RequirementsRequirements1-3 years of customer service experience in a call center1 year of sales experienceTyping skills of 60+wpmSuperior listening skillsA strong sense of responsibility for providing a great customer experienceDetail-oriented and highly-organizedExcellent verbal and written communication skills.

    Ability to handle multiple tasks and prioritize workKnowledge of basic computer skills, especially Microsoft Office SuiteSchedule FlexibilityUpbeat PersonalityMUSTMinimum of one year experience in a call center60+wpm typing speedSchedule FlexibilityBenefitsBenefits$17/ hourFull-time401(k) matchingMedical, Dental, Vision insuranceBonusNEW office / Great Team Work EnvironmentOpportunities for AdvancementHiring Now#J-18808-Ljbffr
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