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Santa Clarita

    Customer Service Specialist - Santa Clarita, United States - Tri Source & Nearstaff Solutions

    Tri Source & Nearstaff Solutions
    Tri Source & Nearstaff Solutions Santa Clarita, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    Job Description

    Company Background

    TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.

    Company Culture & Mission
    TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services.

    We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family.


    This keeps us focused on our Values:
    Transparency, Passion, Giving Back, Results and Fun
    Job Summary

    Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates We are searching for professional and compassionate customer service representatives with GREAT communication skills and the ability to multi-task.

    Must have sales experience, willingness to learn, and a desire to have FUN at work.
    Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night's sleep.

    This begins with providing top-performing and innovative products that meet their customers' needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice.

    You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people.

    We provide in-depth training and a pathway to success
    Job Duties and Responsibilities
    Our customer services representatives are responsible for answering incoming calls from customers interested in CPAP products.

    Your job duties and responsibilities will include the following:

    Help customers place orders for CPAP products
    Place orders for customers
    Answer questions regarding products, insurance coverage, and prescription requirements
    Troubleshoot existing orders, products, and services
    Consistently use a professional, courteous approach to facilitate communication with customers
    Follows established guidelines for the use and/or disclosure of protected health information.

    Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately.

    Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.

    Requirements
    Requirements
    1-3 years of customer service experience in a call center
    1 year of sales experience
    Typing skills of 60+wpm
    Superior listening skills
    A strong sense of responsibility for providing a great customer experience
    Detail-oriented and highly-organized
    Excellent verbal and written communication skills.
    Ability to handle multiple tasks and prioritize work
    Knowledge of basic computer skills, especially Microsoft Office Suite
    Schedule Flexibility
    Upbeat Personality

    MUST
    Minimum of one year experience in a call center
    60+wpm typing speed
    Schedule Flexibility
    Benefits
    Benefits
    $17/ hour
    Full-time
    401(k) matching
    Medical, Dental, Vision insurance
    Bonus
    NEW office / Great Team Work Environment
    Opportunities for Advancement
    Hiring Now

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