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Maitland

    Patient Financial Assistance Representative - Maitland, United States - Shyft6

    Shyft6
    Shyft6 Maitland, United States

    1 week ago

    Default job background
    Description

    This is a remote position.

    Job Summary:

    The Patient Collections Representative services outbound and inbound calls from patients regarding billing inquiries, concerns, or related matters. The Representative provides a positive customer service experience that meets the needs of our patients by educating them on their bill, listening to concerns, and addressing issues.


    Essential Responsibilities/Duties:
    • Make outbound calls to patients regarding outstanding balances and missing or incorrect insurance information.
    • Answer escalations from our high-volume inbound customer call center.
    • Resolves balance disputes and provides access to assistance options to patients.
    • Collects and processes payment information from patients.
    • Utilize laboratory billing system and other reporting resources to troubleshoot and address patient billing issues.

    Qualifications:

    · Education/Certifications:

    § High school diploma or equivalent.

    · Competencies:

    § Bilingual in Spanish is highly preferred.

    § Excellent verbal and written communication skills.

    § Experience with Laboratory Billing Applications (Telcor and/or XIFIN preferred).

    § Excellent PC skills including MS Office applications.

    · Experience:

    3+ years in healthcare patient billing call center role, laboratory is preferred.

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