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    EMS Communications Lead Dispatcher - West Columbia, United States - Prisma Health

    Prisma Health
    Prisma Health West Columbia, United States

    6 days ago

    Default job background
    Full time
    Description
    Inspire health. Serve with compassion. Be the difference.
    Job Summary
    The Senior dispatcher performs daily oversight and work coordination within the Ambulance Services Communications Department. This position is responsible for maintaining operational fluidity and readiness for EMS Dispatch fleet management.

    This includes, at the direction of - or in conjunction with the department Supervisor, monitoring and executing day-to-day operations including all aspects of call taking/dispatcher roles, limited oversight of employees (without disciplinary authority), decision-making, coordination, and QA/QI review and reporting.

    The employee must be knowledgeable and compliant with Prisma Health's values of compassion, dignity, excellence, integrity, and teamwork.

    Accountabilities
    Monitor and coordinate all aspects of departmental functions within the Dispatch Center

    • 70%
    Work directly with interdepartmental employees to facilitate efficient patient movement.

    – 5%

    Perform scheduled Quality Assurance reviews and any other assigned quality initiatives

    • 10%
    Make sound decisions on behalf of departmental operations based on guidelines, policies, and practices that are outlined by Leadership when required

    – 10%

    Operate as a call taker or dispatcher as needed for fill in for open, un-filled positions.

    – 5%

    Supervisory/Management Responsibilities
    This is a non-management job that will report to a supervisor, manager, director, or executive.
    Minimum Requirements
    High School Diploma or equivalent

    2 years -

    EMD Certified, PST Certified

    Required Certifications, Registrations, Licenses
    Association of Public-Safety Communications Officials (APCO)

    :

    APCO,

    Emergency Medical Dispatch (EMD)

    APCO, Public Safety Telecommunicator (PST)

    Knowledge, Skills or Abilities
    Knowledge of office equipment (fax/copier)

    Basic Computer Skills

    Proficient computer skills in word processing and spreadsheets

    Proficient in Office 365 (Outlook, Word, Excel, PowerPoint).

    Knowledge of CAD system user operations

    Data Entry Skills

    Personnel Management - preferred

    Color Vision - preferred

    Work Shift
    Variable (United States of America)

    Location
    Oconee Medical Campus

    Facility
    1024 Prisma Health EMS

    Department
    Ambulance Services Share your talent with us Our vision is simple:

    to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

    #J-18808-Ljbffr
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