- Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
- Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred
- Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
- Maintains required documentation of Tier 1 processes and SOPs
- Deployment, configuration and troubleshooting of Windows 10 SDC
- Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software
- Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates
- Familiarity with Windows Operating system and Microsoft Office Suite
- Familiarity with troubleshooting printers and multi-function devices
- Familiarity with Account Permissions/Provisioning
- Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems
- Adaptability in learning and supporting new software
- Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues
- Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation
- Troubleshoot and configure peripheral devices, system hardware and MFDs
- Support enterprise applications on Apple iOS and other mobile devices
- Maintain, support and troubleshoot both classified and unclassified VTC systems
- Active Secret clearance required
- DoD 8570 IAT I certification required
- 1-3 years of relevant experience
- Establish Focus
- Change Management
- Performance Management
- Oral Communication
- Written Communication
- Persuasive Communication
- Interpersonal Awareness
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
- Location: Kirtland AFB, New Mexico
- Type of environment: Office
- Noise level: Medium-Loud
- Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
-
Support Technician
2 days ago
Trick Dog Technology Albuquerque, United StatesBasic PC and Mac troubleshooting knowledge. · Technician will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary. · • Technical support for events, corporate meetings, and special internal projects · • Onboarding/off-boarding logistics ...
-
IT Support Technician
2 days ago
Raven Defense Corporation Albuquerque, United StatesJob Description · Job DescriptionAbout us: · Raven Defense is a technology company dedicated to providing high quality engineering services, expert program consultation, and highly specialized technical equipment to meet our customer's demanding requirements in satellite communic ...
-
Field Support Technician
3 weeks ago
Honeywell Albuquerque, United StatesSummary · Conducts tests, equipmentsetup, equipment operations, experiments, monitoring and measuring; builds prototypes and testing equipment; maintains and calibrates standards and equipment; and devises new testing methods. · Drafts procedures and records laboratory notes and ...
-
Instructional Support Technician
3 weeks ago
InsideHigherEd New Mexico, United States Administrative Jobs ,Compensation:$15.76Compensation Type:HourlyEmployment Type:RegularGrade:NE05Position SummaryEnsures labs or classrooms are operational and provides supplementary instruction assistance to students and teachers in classrooms, workshops or open lab facilities.Duties & Responsibilit ...
-
Jr. Classified Support Technician
1 week ago
Amentum Albuquerque, United States Full timeAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple fa ...
-
Desktop Support Technician
1 day ago
Syndicatebleu Albuquerque, United StatesJob Description · Job DescriptionOur client, a well known Retailer, is looking to hire a Desktop Technician on a freelance basis, FULLY ONSITE in Albuquerque, NM, ASAP. In this role, you will support customers both online and onsite -- $21/hr · Responsibilities · Provide exceptio ...
-
Jr. Classified Support Technician
3 weeks ago
KeyLogic Albuquerque, United StatesOverview · Position: Jr. Classified Support Technician · Location: Albuquerque, NM · Salary Range: $ per hour · Clearance: Active Q Clearance · KeyLogic is seeking a Jr. Classified Support Technician to support the IT program at a major national laboratory. · Provide end-user sup ...
-
Jr. Classified Support Technician
3 weeks ago
Amentum Albuquerque, United StatesAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple fac ...
-
Conference Room Support Technician
3 weeks ago
Edgewater Federal Solutions Albuquerque, United StatesOverview: · Edgewater Federal Solutions is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL conformant. · You will provide end-user support with processes for managing and delivering servi ...
-
Help Desk Technician/IT Support Specialist
5 days ago
Agensys Corporation Albuquerque, United StatesJob Description · Job Description Title: Help Desk Technician/IT Support Specialist · Government client: DTRA · Clearance requirement: Secret · Work Location: Kirtland AFB, NM · As a Help Desk Technician, you will be responsible for providing technical support and assistance to ...
-
Desktop Support Technician
1 week ago
Infovision Albuquerque, United StatesJob Title: Desktop Technician - On Site · Location: 4400 Masthead Street NE, Suite 300 Albuquerque, NM · Duration: 12 Months · Role Description: · In GapTech, we are obsessed with our internal customers success. We set the bar high and our goal is to always deliver value to ...
-
Customer Support Technician
1 week ago
TransCore Albuquerque, United States** Customer Support Technician** · **Job Category****:** Customer Support **Requisition Number****:** CUSTO012260 Showing 1 location **Job Details** · **Description** · **TransCore Amtech Systems, LLC (AMS), a subsidiary of Roper Technologies, Inc, (NYSE:ROP) is seeking a full ...
-
PC Support Technician II
6 days ago
Alaka`ina Foundation Family of Companies Kirtland Air Force Base, United StatesPC Support Technician II · Location NM - Kirtland AFB · Job Code 11879 · # of openings 1 · Apply Now ) · The Alaka`ina Foundation Family of Companies (FOCs) is looking for a PC Support Technician II to support our government customer located in Albuquerque, New Mexico. · The cand ...
-
Field Support Technician
3 weeks ago
Honeywell Albuquerque, United StatesSummary · Conducts tests, equipmentsetup, equipment operations, experiments, monitoring and measuring; builds prototypes and testing equipment; maintains and calibrates standards and equipment; and devises new testing methods. · Drafts procedures and records laboratory notes and ...
-
Windows Desktop Support Technician
1 week ago
Encantado Technical Solutions Albuquerque, United StatesOverview: · Encantado Technical Solutions is currently seeking a Windows Desktop Support Technician to support the IT program at a major national laboratory. · Responsibilities: Provide prompt initial response to all assigned service requests, ensuring the standard performance ...
-
PC Support Technician II
2 weeks ago
Alakaina Family of Companies Albuquerque, United StatesThe Alaka`ina Foundation Family of Companies (FOCs) is looking for a PC Support Technician II to support our government customer located in Albuquerque, New Mexico.The candidate selected will resolve technical problems in a service desk environment, uses expertise in customer ser ...
-
Jr. Classified Support Technician
2 weeks ago
Amentum Albuquerque, United States Full timeAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple fac ...
-
IT Walk- Up and Desktop Support Technician
3 weeks ago
Amentum Albuquerque, United StatesAmentum is currently seeking an IT Walk-Up and Desktop Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across mul ...
-
IT Walk- Up and Desktop Support Technician
3 weeks ago
Amentum Albuquerque, United States Full timeAmentum is currently seeking an IT Walk-Up and Desktop Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across mul ...
-
PC Support Technician II
3 weeks ago
Alaka`ina Foundation Family of Companies Kirtland Air Force Base, United StatesPC Support Technician II · Location NM - Kirtland AFB · Job Code 11879 · # of openings 1 · Apply Now ) · The Alaka`ina Foundation Family of Companies (FOCs) is looking for a PC Support Technician II to support our government customer located in Albuquerque, New Mexico. · Th ...
Client Support Technician - Albuquerque, United States - TekSynap
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Responsibilities & QualificationsRESPONSIBILITIES
The Tier I service desk/desktop support position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information.
This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems.
The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills.
The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.REQUIRED QUALIFICATIONS
We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment.
"Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Apply now to explore jobs with us
The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.
Additional Job Information
COMPETENCIES
WORK ENVIRONMENT AND
PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
WORK AUTHORIZATION/SECURITY CLEARANCE
Citizenship:
US
Clearance:
Active Secret or higher
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities.
TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status").
This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.