- Respond to service requests and incident management services, generated by the Service Desk and by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I and Tier II Technicians.
- Resolve more complex issues escalated from the Service Desk and reported by the computing customer.
- Provide set up and medium-to-advanced troubleshooting of video conference equipment.
- Provide basic to advanced desk side support and troubleshooting skills for Windows and software applications. System administration for Windows desktop.
- Mac OS and application experience a plus.
- Troubleshoot virtual desktops as required.
- Test application compatibility and support cyber initiatives.
- Work with tier-3 to develop and deliver training to new team members.
- Review and update knowledge articles applicable to the environment.
- Assist with project deployment and implementation.
- Execute virtual machine provisioning.
- Must have a High School Degree and 2 years of experience.
- Must have an ACTIVE Top Secret or DOE Q clearance.
- Intermediate-to-advanced MS productivity suite and collaborative applications expertise (e.g., Office, Access/SQL, Visio, SharePoint).
- Intermediate-to-advanced desktop support and trouble shooting skills for Windows, Mac, Linux/Unix OS, and applications (includes both classified and unclassified support).
- CompTIA Certifications, such as A+ or Network+.
- Microsoft Certifications, such as MCSA Windows.
- Apple Certifications, such as ACSP or JAMF Certs.
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Shield HealthCare Valencia, United StatesSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer ...
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KeyLogic Albuquerque, United StatesOverview · Position: Jr. Classified Support Technician · Location: Albuquerque, NM · Salary Range: $ per hour · Clearance: Active Q Clearance · KeyLogic is seeking a Jr. Classified Support Technician to support the IT program at a major national laboratory. · Provide end-user sup ...
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Jr. Classified Support Technician
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Amentum Albuquerque, United StatesAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple fac ...
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PC Support Technician II
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Alakaina Family of Companies Albuquerque, United StatesThe Alaka`ina Foundation Family of Companies (FOCs) is looking for a PC Support Technician II to support our government customer located in Albuquerque, New Mexico.The candidate selected will resolve technical problems in a service desk environment, uses expertise in customer ser ...
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Conference Room Support Technician
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Encantado Technical Solutions Albuquerque, United StatesOverview: · Encantado is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL conformant. · Provide end-user support with processes for managing and delivering services that are ITIL conforman ...
Jr. Classified Support Technician - Albuquerque, United States - Amentum
Description
Amentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico.The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
Please note, this is a pipeline position, therefore there may not be an active opening at the time of your application.
You will be a part of a team that provides end-user support with processes for managing and delivering services that are ITIL conformant.
The team also resolves incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).
As a member of the team, you will:
Minimum Qualifications:
Preferred Qualifications:
Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Labor Law PostersEEO including Disability/Protected Veterans