IT Support Technician - Valencia, United States - Shield HealthCare

Shield HealthCare

Verified Company

Valencia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement.

We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating.

Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for an
IT Support Technician to be
responsible for timely initial response to helpdesk requests, scanning operations, and first line of support for users to resolve general PC and computing related problems

This is an on-site position in Valencia, CA.

JOB RESPONSIBILITIES:

Responsible for timely initial response to new helpdesk requests
Dispatch of tickets through proper categorization and queuing of requests
Prepares and scans all documents into document management system and verifying quality of scans
Files original documents based upon procedures defined for that document type
Responsible for reporting database of installed software components per PC
Provides timely resolution of some of the most common quick issues (e.g. AS/400 printer resets, password resets, account creation / termination, etc.)
Responsible for scheduled audit items as assigned by IT management
Reviews system monitors and alerts administrative staff to anomalies
Some technical support on AS/400 terminal, printer and controller devices
Office supply procurement

QUALIFICATIONS:

Comp TIA certification
MS Modern Desktop Administrator
ITL or 24 years experience
Experience with PCs, Windows 7 / 10 / Embedded OS, WYSE Thin Clients and ThinOS, Microsoft Office, general networking and technical support experience. AS/400 experience also a plus

years' experience in a hands-on role performing first line of support for help desk PC related issues including, but not limited to, system installation, configuration, maintenance upgrade and replacement

Must be able to lift/carry up to 40 pounds
Practical problem solving and solid troubleshooting skills a must
Ability to handle multiple tasks in a fastpaced environment
Works well with other people in a teamoriented environment
Maintain a professional appearance and approach consistent with the company's mission statement

SALARY & BENEFITS:

- $26/hour

Medical, Dental, and Vision
401(k) with Company Match
Sick and Vacation Days
Flexible Spending Account
Life & Disability Insurance
Education Assistance
Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer.

To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.