Client Support Specialist - Cary, United States - Dude Solutions

Dude Solutions Cary, United States

2 weeks ago

Part time

Description

** Client Support Specialist (Part time)**

**Job Category****:** Client Services **Requisition Number****:** CLIEN001792 Showing 1 location **Job Details**

**Description**

The Client Support Specialist provides legendary client support via phone, email, and chat in various Dude Solutions products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.

What you'll be doing

Delivers legendary Client Support via phone, email and chat support to drive client retention.

Answers incoming client requests in a fast-paced environment.

Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.

What you need

Bachelors degree or 2+ years of client service experience.

Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.

Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.

Displays high energy and enthusiasm.

Demonstrates a strong work ethic and personal integrity.

Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.

Works well in a team environment and interacts well with all levels of the organization.

Proven ability to develop and maintain strong client relationships.

Takes initiative for self-development and exhibits patience in learning new processes.

Demonstrates excellent written, oral and listening communication skills.

Demonstrates the ability to think analytically to identify issues as well as solutions to problems.

Able to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management.

Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**Thought Provoking****:** Capable of making others think deeply on a subject

**:**

**Motivations**

**:**

**Education**

**Preferred**

Associate's (AA or AS) or better.

Bachelor's (BA or BS) or better.

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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