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Software Engineer-Contact Center - Raleigh, United States - Truist Inc
Description
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help? )
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility )
(accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency:
English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Deliver technically complex solutions. Perform system integration support for all project work.
Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.
This role will work on the migration, configuration and deployment of AWS Connect.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
Build in and maintain security controls and monitoring in support of company standards.
Typically lead moderately complex projects and participate in larger, more complex initiatives.
Solve complex technical and operational problems. Act as a resource for teammates with less experience
May oversee the work of a small team.
In an Agile environment:
Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work.
Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree and six to ten years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information
Preferred Qualifications
There is a strong preference for candidates with experience in AWS Contact Center or a similar cloud-based contact center
Experience with AWS services
AWS Connect
DevOps Experience
Master's degree and ten+ years of experience or an equivalent combination of education and work experience
Knowledge of specific applications, technology platforms, programming languages, systems, or business segments
Banking or financial services experience.
Knowledge of one or more of the following:
Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills
Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level
Experience with Open Source tools and frameworks
Experience with cloud technologies, such as AWS, Azure, or GCP
Strong understanding of SOA and/or Open API methodologies and service architectures
Experience using web servers, application containers, caching technologies
Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
Experience with messaging systems (i.e., MQ and JMS)
Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of
TIH:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position.
TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits.
All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
For more details on TIH's generous benefit plans, please visit our Benefits site ). Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
This position is part of TIH.
Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release )
for details.
TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
EEO is the Law )
Pay Transparency Nondiscrimination Provision )
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