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    Contact Center Business Technician I - Cary, United States - iSpace, Inc.

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    Accounting / Finance
    Description

    Contact Center Business Technician I

    Location: Cary NC (Work From Office)

    Duration: 5 Months Contract (potential to go PERM)

    Responsibilities:

    As the Contact Center Technician, your responsibilities will include assisting with account management, website and data tool maintenance/enhancement, and project management support.

    • Support client websites, web-based services through telephone, e-mail and chat.
    • Troubleshoot issues and feedback by existing Users and/or development teams.
    • Interact with external and internal customers to provide a high level of customer satisfaction and support.
    • Assist with Feature Updates to Existing Users
    • Support Deployment of New Reports from Staging to Production environments
    • Performs other related duties as required and assigned.
    • Demonstrates behaviours which are aligned with the organization's desired culture and values.

    Qualifications:

    • 1-3 years of related work experience providing user support services and training for a data tool or technology platform
    • Proficiency in MS Office (Excel, Word, PowerPoint)
    • Ability to comprehend, research, and summarize information to respond to user questions.


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