-
Customer Service
1 week ago
Larioja Nashville, United StatesCustomer Service & Back office export con Ingls · **Customer Service & Back office export con Ingls Barcelona** · Ref: · Barcelona · Hace 34 horas (Actualizada) · 1 inscritos · Jornada Completa - Contrato Indefinido - Retribucin sin especificar - Al menos 2 aos de experienc ...
-
Customer Service Representative
1 week ago
Arjay Company Brentwood, United States**About us** · Since 1980 Arjay has been committed to delivering quality products at competitive prices with an unwavering dedication to first class service. We provide innovative products, systems and people designed to respond to the most demanding customer requirements. · Our ...
-
Customer Service Representative
1 week ago
Highland Industrial Staffing Lebanon, United StatesThe Customer Service Representative's primary responsibility is to provide customer service to both internal and external customers. They understand the wide variety of label solutions we provide and exhibit deep product expertise, highly responsive and professional communication ...
-
Customer Service Representative
1 week ago
Umdasch Group Lebanon, United StatesCompany Description · Doka is one of the world's leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 co ...
-
Customer Service Consultant
1 week ago
Caliber Collision Repair Services Lebanon, United StatesService Center. Lebanon - West Main St. WHATS IN IT FOR ME? Benefits from day one: Immediately eligible for medical, dental and vision. Industry Comparable Pay Paid weekly and eligible for overtime. Paid Vacation & Holidays Can begin accruing day Customer Service, Consultant, Ser ...
-
Customer Service Representative
3 days ago
Copart Lebanon, United StatesThe Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provi ...
-
Telephone Customer Service
2 weeks ago
Emerald Enterprises Castalian Springs, TN, United States Freelance**Job Description** · We are looking for a new team member to support our telephone customer service in Castalian Springs, TN. · The Zweirad-Center Prumbaum has been established in the heart of the Cologne bicycle market for over 90 years and is a rapidly growing, family-owned bi ...
-
Customer Service Consultant
6 days ago
Caliber Collision Centers Lebanon, United StatesService Center · Lebanon - West Main St · WHATS IN IT FOR ME? Benefits from day one: Immediately eligible for medical, dental and vision · Industry Comparable Pay - Paid weekly and eligible for overtime · Paid Vacation & Holidays - Can begin accruing day 1 · Career growth op ...
-
Customer Service Representative
2 days ago
Jeff Gannon - State Farm Agent Lebanon, United StatesJob Description · Job DescriptionAre you looking to make a positive impact in others lives? Seek no further · Jeff Gannon is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, ...
-
Customer Service Team Lead
1 week ago
Geodis USA, Inc. Lebanon, United StatesCustomer Service Lead 2nd Shift 4 PM-12:30 AM The Customer Service Lead is responsible for tracking freight shipments from multiple warehouses to destination via WMS and web-based visibility portal. Leads customer service activities such as respondin Customer Service, Team Lead, ...
-
Customer Service export junior
1 week ago
Trabajos Nashville, United States**05/02/2022** · **Clasificada en** · **Aptitudes** · **1 vacante** · **Descripcin de la oferta** · Buscamos a un perfil con minimo dos aos de experiencia en departamento de customer service (a poder ser en el equipo de exportacion, no imprescindible) para dar soporte al equ ...
-
Bilingual Customer Service Representative
1 week ago
Surge Staffing Lebanon, United StatesSurge Staffing - JobID: [Customer Service Representative] As a Customer Service Representative at Surge Staffing, you'll: Conduct service calls to ensure quality customer service; Conduct outside sales calls to obtain new business partnerships and customers; Present customers wit ...
-
Customer Service Representative I
4 days ago
Leviton Manufacturing Company, Inc. Lebanon, United StatesResponsible for the daily handling of customer inquiries, such as order status, item availability, pricing, and credits. Ensures correct entry of orders requiring any special instructions, handling or routing and communicates it to the shipping DCs. Customer Service Representativ ...
-
Customer Service Representative I
3 days ago
Leviton Lebanon, United StatesAbout Leviton · At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, ...
-
Taco Bell Lebanon, TN, United States Full timeTaco Bell - Eastgate Blvd is looking for a full time or part time Cashier and Customer Service team member to join our location in Lebanon, TN. The Cashier and Customer Service position will be a blend of hospitality and operations. You will use cash registers, POS terminals, ele ...
-
Cashier & Customer Service - Urgently Hiring
1 week ago
Taco Bell - Lebanon, TN Lebanon, United States Full timeTaco Bell - Lebanon, TN is looking for a full time or part time Cashier and Customer Service team member to join our location in Lebanon, TN. The Cashier and Customer Service position will be a blend of hospitality and operations. You will use cash registers, POS terminals, elect ...
-
Cascade Innovations Brentwood, United StatesQuality Developer/Customer Service Representative (m/f/d) · Geiger Automotive GmbH · ...
-
Aurora Ventures Rutherford, United StatesCreate something fascinating: Your tasks · Commercial and logistical support for a defined end customer group with challenging support tasks · Specialized advice and handling of customer requests from domestic and foreign customers · Monitoring and processing of deadlines and ext ...
-
NovaWorks Solutions South Lebanon, United StatesLocation: 69118 Heidelberg | Contract type: Full/Part-time, permanent | Job ID: 816535 · What you'll be doing with us: · The fresh food counter is the heart of our REWE Manuela Schrein oHG in South Lebanon. Here, you share your passion for meat, sausage, cheese, fresh fish, and d ...
-
Salesperson (m/f/d)
1 week ago
Spectrum Innovations South Lebanon, United StatesLocation: 76593 Gernsbach | Contract type: Part-time, permanent | Job ID: 838233 · What you'll be doing with us: · You love it when your guests feel right at home and you can give them your full attention? With ease, you convey this good feeling to our customers every day in sale ...
Rep III, Customer Service - Lebanon, United States - APL Logistics
Description
Job Description Rep III, Customer Service (CLS) (2nd Shift) - Lebanon, TN B ) **Description**
*As a condition of employment, employees must be able to comply with APLLs mandatory vaccination policy as of January 1st, 2022, with exception for medical or religious accommodations. Employees must receive the single dose vaccination or the first dose of a two-dose vaccination by Dec. 3, 2021; and must receive the second dose of a two-dose vaccination by January 1, 2022. Non-compliance is ground for termination for cause. CLS hourly floor operators are exempt from this mandate until further guidance is received from OSHA.*
**Overview:**
Customer Service Representative III is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. *The CSR III fulfills all CSR II level responsibilities in addition to overseeing the daily activities of the CSRs under the direction of management.*
Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.
**Responsibilities:**
This position is responsible for, but not limited to, the following:
Assists the supervisor/manager in assuring that good relations with the customers are maintained by all the representatives. Any and all complaints are handled in a courteous and efficient manner. Solicits customer feedback and regularly reports responses to supervisor. Negative feedback or response is promptly reviewed with the supervisor.
Assists supervisor/manager in directing the daily activities of Customer Service Representatives (CSR) which includes but is not limited to:
+ Coordinating even, daily work flow among all personnel.
+ Assuring that all shipments of product are handled on a timely basis.
+ Ensuring that inbound shipments are entered into the inventory in a timely, efficient manner.
+ Ensuring accurate customer invoicing is processed to include inbound recurring and EMO billing.
+ Ensuring accurate physical and cycle count inventories.
+ Processing and releasing of adjustment orders.
Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.
Provides training for new hires and provides input on performance levels of CSR I and II
Process & input all customer orders timely and accurately. Generate Coordinates requests made by customers with supervisors/managers and CSR's.
Maintains complex metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.
Processes adjustments & produces invoices timely and accurately. Assures proper invoicing of accounts by verifying computer-generated invoices.
Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned
Works with Administration to ensure proper supply levels are maintained.
Audits productivity statistics of CSR's to ensure Company standard are maintained.
Ensures filing system is kept current and complete.
Assists in collection activities for past due accounts receivable.
**Key Result Areas:**
Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination
Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.
Position requires the incumbents performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
**Qualifications**
**Qualifications:**
High School Diploma or equivalent required
Minimum of three (3) years customer service or inventory control in the distribution and logistics industry is required
Must have good communication and interpersonal skills
Must be proficient in data entry
Advanced spreadsheet skills required.
Must possess elevated level of skills to manage and resolve EDI issues.
Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures
Ability to write legibly
Must have good math skills
Ability to make decisions on customer acceptance based on past experience
Above average verbal, writing, and grammar skills in English
Must have attention to detail for continuous mental and visual attention
Must be strong in customer focus
Must act in a professional manner
Must be able to maintain information as confidential
Must be a team player
**Additional Knowledge, Skills & Abilities**
Some PC & college level courses preferred
Must be able to adapt and respond to change.
Must be action oriented
Teamwork - showing a commitment to teamwork and collaboration.
Respect - extending dignity and respect to all people.
Integrity - fostering trust and a positive work environment.
Innovation - bringing creativity to the workplace.
Customer Focus - achieving Company, department, and personal goals through a strong customer focus.
**Primary Location**
: US-TN-Lebanon
