Jobs
>
Milwaukee

    Guest Services Agent - Milwaukee, United States - Wyndham Hotels & Resorts

    Wyndham Hotels & Resorts
    Wyndham Hotels & Resorts Milwaukee, United States

    1 week ago

    Default job background
    Description

    ** Guest Services Agent**

    Location: Glendale, WI, US

    Property Name: La Quinta by Wyndham Milwaukee Bayshore Area Req Id: 14816

    La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Milwaukee Bayshore Area location in Glendale , Wisconsin .

    **Job Summary**

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    **Education & Experience**

    College course work in related field helpful.

    Experience in a hotel or a related field preferred.

    High School diploma or equivalent required.

    Computer experience required.

    Customer Services experience preferred.

    **Physical Requirements**

    Flexible and long hours sometimes required.

    Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    Ability to stand during entire shift.

    **General Requirements**

    Maintain a warm and friendly demeanor at all times.

    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    Attend all hotel required meetings and trainings.

    Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    Must be able to cross-train in other hotel related areas.

    Must be able to maintain confidentiality of information.

    Must be able to show initiative, including anticipating guest or operational needs.

    Perform other duties as requested by management.

    **Fundamental Requirements**

    Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

    Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

    Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

    Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

    Review Front Office log and Trace File daily.

    Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    Follow all cash handling and credit policies.

    Be aware of all rates, packages and special promotions as listed in the Red Book.

    Be familiar with all in-house groups.

    Be aware of closed out and restricted dates.

    Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    Be familiar with hospitality terminology.

    Have knowledge of emergency procedures and assist as needed.

    Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    Use proper two-way radio etiquette at all times when communicating with other employees.

    Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    Be able to complete a bucket check, room rate verification report, and housekeeping report.

    Balance and prepare individual paperwork for closing of shift according to hotel standards.

    Maintain and market promotions and guest programs.

    Maintain a clean work area.

    Assist guests with safe deposit boxes.

    **COMPANY OVERVIEW:**

    Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

    We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

    Our Company is an Equal Employment Opportunity Employer.

    **Job Location:** La Quinta by Wyndham Milwaukee Bayshore Area , 5423 N Port Washington Rd , Glendale , Wisconsin 53217

    Employment Status: Full-time

  • PrimeFlight Aviation Services

    Passenger Service Agent

    1 week ago

    PrimeFlight Aviation Services Milwaukee, United States

    **INTRODUCTION** · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you.** · **WHY WORK FOR P ...

  • Advanced Custom Fence

    Remote Clerical Services Agent

    2 days ago

    Advanced Custom Fence Milwaukee, United States

    **Job Summary**: · **Responsibilities**: · - Perform general clerical duties, including data entry and filing · - Assist with scheduling appointments and maintaining calendars · - Handle incoming and outgoing mail and packages · - Maintain office supplies and equipment · - Assist ...

  • CEDAR GILL INC

    Customer Service and Sales Agent

    1 week ago

    CEDAR GILL INC Milwaukee, United States

    **CUSTOMER SERVICE AND SALES REPRESENTATIVE** · The Representative performs many different duties at Cedar Gill including customer service, upselling products and services, troubleshooting customer issues, and providing sales support. · **RESPONSIBILITIES** · - Greet customers as ...

  • Park Place Hospitality LLC - Hilton Garden Inn Milwaukee

    Guest Service Agent

    1 week ago

    Park Place Hospitality LLC - Hilton Garden Inn Milwaukee Milwaukee, United States

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Services Agent, you would be re ...

  • PrimeFlight

    Passenger Service Agent

    1 hour ago

    PrimeFlight Milwaukee, United States

    INTRODUCTION · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you. · WHY WORK FOR PRIMEFLIGHT ...

  • Park Place Hospitality LLC - Hilton Garden Inn Milwaukee

    Guest Service Agent

    5 days ago

    Park Place Hospitality LLC - Hilton Garden Inn Milwaukee Milwaukee, United States

    Job Description · Job DescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest ...

  • Drury Hotels

    Guest Service Agent

    1 hour ago

    Drury Hotels Milwaukee, United States

    Property Location: · 700 N. Water Street - Milwaukee, Wisconsin 53202 · You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for y ...

  • Remington

    Guest Service Agent

    1 week ago

    Remington Milwaukee, United States

    Job Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and whe ...

  • Lallemand

    Senior Customer Service Agent

    1 week ago

    Lallemand Milwaukee, United States

    Jobs · Senior Customer Service Agent · Job details Senior Customer Service Agent **Location** Milwaukee, Wisconsin · **Minimal required work experience** 6 to 9 years · **Minimal education level required** Bachelor's Degree · **Benefits** Competitive social benefits · **Sen ...

  • Advanced Custom Fence

    Remote Clerical Services Agent

    2 days ago

    Advanced Custom Fence Milwaukee, United States

    Job Description · Job DescriptionSalary: $24 · Job Summary: · We are seeking a detail-oriented and organized individual to join our team as a Clerical Services Agent. The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the ...

  • CEDAR GILL INC

    Customer Service and Sales Agent

    17 hours ago

    CEDAR GILL INC Milwaukee, United States

    Job Description · Job DescriptionCUSTOMER SERVICE AND SALES REPRESENTATIVE · The Representative performs many different duties at Cedar Gill including customer service, upselling products and services, troubleshooting customer issues, and providing sales support. · RESPONSIBILITI ...

  • U.S. Bank

    Transfer Agent Client Services Manager

    1 week ago

    U.S. Bank Milwaukee, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • U.S. Bank

    Transfer Agent Client Services Manager

    1 week ago

    U.S. Bank Milwaukee, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • U.S. Bank

    Transfer Agent Client Services Manager

    2 weeks ago

    U.S. Bank Milwaukee, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • VetJobs

    Air Freight/Customer Service Agent

    1 week ago

    VetJobs Milwaukee, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...

  • Joe Tamm - State Farm Agent

    Marketing Service Assistant

    2 weeks ago

    Joe Tamm - State Farm Agent Milwaukee, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • Joe Woelfle - State Farm Agent

    Customer Relations Representative

    1 week ago

    Joe Woelfle - State Farm Agent Milwaukee, United States

    **Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Joe Woelfle - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Ag ...

  • SafeHouse Milwaukee

    Safehouse Dishwasher, Part-time

    1 week ago

    SafeHouse Milwaukee Milwaukee, United States Part time

    **Description** · The mastermind behind the SafeHouse, a restaurant located somewhere in downtown Milwaukee for over 50 years, is searching for a new agent to be part of our elite team. Step into a covert operation that conceals high priority agents with hidden doors, two-way mir ...

  • SafeHouse Milwaukee

    Host Part-time Safehouse

    1 week ago

    SafeHouse Milwaukee Milwaukee, United States Part time

    **Description** · After our guests have cracked the code on how to pass the Visa and enter the Safehouse, be the one to escort them to the table in a swift, courteous manner. You are the person who sets the tone for each spy's mission as you guide them to their dining location wi ...

  • Real Property Management

    Leasing Agent

    1 week ago

    Real Property Management Milwaukee, United States

    Do you love helping people? Are you interested in real estate and helping people find a home? Do you thrive in a fast paced environment? · Real Property Management has the perfect role for you as a Leasing Agent. You will nurture prospects and show properties and play an essentia ...