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    Guest Service Agent - Milwaukee, United States - Remington

    Remington
    Remington Milwaukee, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    What you will be doing
    • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
    • Promptly, accurately and efficiently know how and where to post all charges.
    • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
    • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
    • Review any reservations with special requests and work to block rooms accordingly.
    • Have knowledge of hotel rates, discounts and how to handle each.
    • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    Sign-on Bonus of $500 after successfully completing 90 days.

    Location Description

    6401 South 13th Street, Milwaukee, Wisconsin 53221

    Welcome to the Crowne Plaza Milwaukee South hotel, located off I-94, just under three miles from General Mitchell International Airport and less than 10 miles from downtown. Ideal for discerning business and leisure travelers, this upscale hotel offers the most contemporary full-service accommodations among Milwaukee (MKE) Airport hotels. A convenient airport location, free airport shuttle, a Parking program and more than 24,000 sq ft of event space make our hotel ideal for business conventions, meetings and weddings. A two-hour response guarantee for all event space inquiries and a professional Crowne Meeting Director, who will lead your Daily Meeting Debriefs, make event-planning easy for our hotel's guests.

    Requirements

    What we are looking for
    • High work ethic and self-initiative
    • May be required to work varying schedules to include nights, weekends, and holidays
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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