Senior Customer Success Director - Remote, US

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact ever ...

Job description

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.

We are looking for a Customer Success Director to join a dynamic, cross-functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will play a key part in ensuring customers unlock the full value of our platform. You will onboard and develop new users of IonQ's quantum computers by aligning our offerings with their priorities. You'll guide them in gaining an understanding of the world's leading quantum solutions. You will support our customers

Responsibilities:

• Collaborate directly with global clients who are defining and solving real-world challenges using IonQ's trapped-ion quantum computers.
• Understand customer technical needs and remove barriers to product adoption, enhance customer loyalty and retention, and boost satisfaction, while actively minimizing churn.
• Expand IonQ's user base by identifying real-world challenges for industry customers and creating workshops, challenges, and curricula that empower them to learn and apply quantum computing to drive value for their businesses.
• Define new service offerings based on customer feedback and IonQ's strategic business goals. Drive the successful execution and operation of these offerings.
• Gain a deep understanding of our hardware and software capabilities to assist customers in optimizing performance.
• Represent IonQ on standards bodies, government committees, quantum working groups, industry panels, and other relevant forums as needed.
• Collaborate with Product Management, Product Marketing, Sales, and Engineering teams to provide valuable customer insights on product functionality, documentation, and educational materials.
• Leverage Project/Program management skills to oversee multiple, interconnected projects and initiatives, aligning them with strategic organizational goals

You'd be a good fit with:

• Masters or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field
• 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
• 3+ years of experience with creating customer facing content such as training material, success plans, playbooks, workflows
• Hands on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, or other quantum computing SDK
• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms
• Strong understanding of key concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability
• Exceptional technical and executive presentation skills, with the ability to influence and inspire audiences ranging from researchers and end-users to C-suite executives, all with varying levels of quantum knowledge
• Proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs, including large lectures, smaller study sessions, and one-on-one mentoring
• Demonstrated success in working collaboratively within a team environment

You'd be a great fit with:

• In-depth knowledge of the strengths and weaknesses of various quantum computing hardware platforms, with a solid understanding of quantum hardware-software dependencies
• Demonstrated experience in quantum information science
• Familiarity with subscription-based and renewal business models
• Experience in creating business strategies, guidelines, and objectives, and implementing them with data-driven reports
  
  

Location: This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA) or fully remote in the US or Canada.
Travel: Up to 30%
Job ID: 1341

The approximate base salary range for this position is $221,925 - $290,558. The total compensation package includes base, bonus, and equity.

Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance

IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don't let this stop you from applying

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying "U.S. Person" (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply