Senior Director, Customer Success Delivery - Remote US

The Customer Success Operations Manager is responsible for optimizing and scaling our Customer Success processes, tools and metrics to ensure our Managed Protection clients receive exceptional value. · Key Responsibilities include Designing, implementing and managing customer suc ...

+ Manage compliance lifecycle management of test equipment. + Manage calibration vendor activities. + Monitor vendors to assure service delivery and metrics per contract within financial guidelines of contract. · + Regularly report metrics back to internal customer groups. · + Le ...

We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. · In this role, you'll help customers achieve successful outcomes thr ...

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. · ...

Role Overview · Stack Overflow is expanding its Professional Services function to meet growing enterprise demand. We need a builder to scale a high-margin business line that drives customer retention, expansion, and strategic partnership positioning. This is a rare chance to arch ...

We are seeking a talented Principal to join our growing professional services team. · The ideal candidate will have experience dealing with senior leadership and management as well as strong program governance skills. · Your mission will be to lead our project delivery resources ...

We are seeking a Director – SAP Solution Delivery to play a pivotal role in defining and managing product and service strategies within our designated SAP portfolio. · ...

Cribl is seeking a Technical Project Manager to join our Professional Services organization. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. · ...

We are seeking an experienced and highly driven Director of Client Delivery to oversee the end-to-end implementation, · audit project management, and customer success functions for our Managed Telecom Expense Management (TEM), Mobility (MTS), and Audit & Optimization clients. · 7 ...

The customer service quality assurance analyst provides technical support to the customer service call center quality assurance program. · Analyzes/audits service incident data, emails and voice clips to identify areas of service delivery that did not meet performance standards. ...

The Director of Professional Services leads the combined Implementation and Professional Learning functions shaping the strategic vision operations and delivery of all post-sales services. · Develop and implement a unified strategic vision for the Professional Services organizati ...

This role is deeply client-facing and requires the ability to independently manage relationships, build trust, and lead delivery conversations without relying on escalation or backup. · ...

The Client Partner is accountable for an assigned portfolio of clients and their retention and growth through engagement processes and solution delivery,on-boarding and implementation. · Serve as a Trusted Advisor directly lead and support client relationships engagement implemen ...

About the Role · We're looking for a Technical Program Manager (TPM) to own the delivery of enterprise features and customer integrations across our medical coding SaaS platform and partner APIs. · This role sits within the Engineering organization and works closely with Product, ...

The Regional Service Delivery Director is responsible for ensuring delivery and operational excellence customer satisfaction portfolio growth within their Area. · ...

Glean is seeking an additional leader of our DEM (Delivery Excellence Management) team to lead efficient technical deployments and proactive program management for customers. · ...

EDB is hiring a Director Professional Services to manage and grow its Professional Services business in the Americas and US Public Sector. · The Director will be responsible for all aspects of the services business with a focus on helping the EDB Sales team grow our software subs ...

Who We Are · Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active cus ...

We are seeking an experienced IT Delivery Manager to oversee the planning execution and delivery of technology initiatives. · ...

About the role · The Engagement Director at Auxo plays a critical role in ensuring the successful delivery of software solutions to a diverse portfolio of clients. This role entails working closely with technical project managers, solutions architects, and customer stakeholders t ...