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Corporate Services Specialist
5 days ago
Agile Legal Middletown, United States**Corporate Services Specialist** (Full Time) In Office, Middletown, DE · Compensation Range: ($21.00- $28.53 per hour) · Required: Associate degree or Higher Education or 5 years of relevant work experience as a Corporate Services Specialist. · **Responsibilities and Duties** · ...
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Retail Service Specialist
4 days ago
PAP Technologies, Inc. Middletown, United States**Responsibilities/Essential functions**: · - Schedule and coordinate installation of terminal communications at retailer locations · - Receives and processes change of ownership documentation · - Accesses various reports and analyzes opportunities to improve retailer terminal pe ...
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Service specialist
1 week ago
Sapphire Solutions New Hartford Center, United StatesService Staff (m/f/d) for the Clinic Area at New Hartford Center · Welcome to our team as a SERVICE STAFF (m/f/d) for the clinic area · Your job - summarized · Enjoy working with people · Preparation and cleaning of our dining areas "Alpine Restaurant" and "Lake Room" · Food prep ...
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Digital Services Specialist
4 days ago
Torrington Savings Bank Torrington, United States**Overview**: · The Digital Services Specialist is responsible for supporting the Bank's digital banking products and services, including but not limited to online and mobile banking, remote deposit, and online account opening. This position provides support to internal bank pers ...
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Retail Service Specialist
2 weeks ago
O'Reilly Auto Parts Hartford, United StatesO'Reilly Automotive - 753 Hartford Pike [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the ...
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Lead Service Specialist
4 days ago
Epiq Hartford, United StatesIt's fun to work at a company where people truly believe in what they are doingJob Description:The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members reg ...
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Lead Service Specialist
6 days ago
Epiq Hartford, United StatesIt's fun to work at a company where people truly believe in what they are doing · Job Description: · The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team memb ...
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Technical Services Specialist
5 days ago
Marriott Hartford, United StatesJob Number · Job Category · Information Technology · Location · Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States · Schedule · Full-Time · Located Remotely? · Y · Relocation? · N · Position Type · Management · JOB SUMMARY · Reporting to th ...
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Education Services Specialist
1 week ago
State of Connecticut Hartford, United StatesIntroduction · Are you passionate about planning and executing programs for the improvement of children's education in CT? · Do you have knowledge of the USDA's Summer Electronic Benefit (SEBT)? · If so, we encourage you to apply for this opportunity · The Connecticut State De ...
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Assistant Client Service Specialist
1 week ago
WTW inc. Hartford, United StatesAssistant Client Services Specialists – Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If ...
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Assistant Client Service Specialist
4 days ago
Willis Towers Watson Hartford, United StatesAssistant Client Services Specialists Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If yo ...
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Assistant Client Service Specialist
2 weeks ago
WTW inc. Hartford, United StatesAssistant Client Services Specialists - Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If ...
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Assistant Client Service Specialist
6 days ago
Willis Towers Watson Hartford, United StatesAssistant Client Services Specialists – Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If ...
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Surety Client Service Specialist
2 weeks ago
WTW inc. Hartford, United States**The Surety Client Services Specialist performs the essential functions related to the servicing and retention of commercial surety accounts. These associates are integral members of our account management teams who proactively obtain, compile and follow up on information critic ...
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Surety Client Service Specialist
6 days ago
WTW inc. Hartford, United StatesThe Surety Client Services Specialist performs the essential functions related to the servicing and retention of commercial surety accounts. These associates are integral members of our account management teams who proactively obtain, compile and follow up on information critical ...
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Surety Client Service Specialist
2 weeks ago
Willis Towers Watson Hartford, United StatesThe Surety Client Services Specialist performs the essential functions related to the servicing and retention of commercial surety accounts. These associates are integral members of our account management teams who proactively obtain, compile and follow up on information critical ...
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Surety Client Service Specialist
6 days ago
Willis Towers Watson Hartford, United StatesThe Surety Client Services Specialist performs the essential functions related to the servicing and retention of commercial surety accounts. These associates are integral members of our account management teams who proactively obtain, compile and follow up on information critical ...
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Surety Client Service Specialist
1 week ago
Willis Towers Watson Hartford, United StatesThe Surety Client Services Specialist performs the essential functions related to the servicing and retention of commercial surety accounts. These associates are integral members of our account management teams who proactively obtain, compile and follow up on information critical ...
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Surety Client Service Specialist
2 weeks ago
WTW inc. Hartford, United StatesThe Surety Client Services Specialist performs the essential functions related to the servicing and retention of commercial surety accounts. These associates are integral members of our account management teams who proactively obtain, compile and follow up on information critical ...
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Training to become a service specialist
1 week ago
Phoenix Technologies Woodbury Center, United StatesAre you looking for something refreshing after school? Join our team at Woodbury Center and start your apprenticeship as a service specialist (m/f/d) for dialogue marketing at our Coburg location. · What we offer · A secure job in a renowned family business · Internal and exte ...
Customer Service Specialist - Hartford, United States - AdaptHealth corp.
Description
AdaptHealth Opportunity – Apply TodayAt AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes.
We are actively recruiting in your area.If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Service SpecialistCustomer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients.
The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls.Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor.
Customer Service Specialists should educate Patients of their financial responsibility when applicable.Job Duties:
Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Meet quality assurance requirements and other key performance metricsFacilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills
Actively listens to patients and handle stressful situations with compassion and empathy
Flexible with the actual work and the hours of operation
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents
Competency, Skills and Abilities:
Excellent customer service skills
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a group
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements
Minimum Job Qualifications:
High School Diploma or equivalent
One (1) year work related experience in insurance customer services, claims, billing, call center regardless of industry.
Exact job experience is considered any of the above tasks in a Medicare certified.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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