Jobs
>
Richmond

    Customer Experience Associate I - Richmond, United States - Conduent Business Services

    Conduent Business Services
    Conduent Business Services Richmond, United States

    2 days ago

    Default job background
    Description

    **Customer Experience Associate I**

    CAROUSEL_PARAGRAPH

    Richmond, Virginia

    Call Center

    54205

    ** Share Job**

    ** Job Description**

    **About Conduent**

    The Customer Service Representatives are responsible for handling and responding to incoming inquiries from providers regarding various functions that may include Provider and Member Services, MediCall, and Web Portal Support. CSRs handle both general and technical inquiries from various channels, including phone, voicemails, fax, e-mails, Web Portal, etc. Some of the primary duties are as follows: handles and responds to each inquiry in a professional manner and in accordance with department policies and procedures; responsible for managing their adherence to scheduled hours, quality and efficiency of service delivery, and on-going knowledge development; makes every attempt to resolve inquiry in the first interaction; and escalates required situations appropriately and in accordance with department guidelines.

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

    **Job Description**

    Onsite position not work from home.

    Monday to Friday, 8am to 5pm shift (Full time position)

    $15 an hour

    Training period is 4 weeks

    Customer service or call center experience is preffered.

    **Job Track Description:**

    Performs business support or technical work, using data organizing and coordination skills.

    Performs tasks based on established procedures.

    In some areas, requires vocational training, certifications, licensures, or equivalent experience.

    **General Profile**

    Ability to perform in an analytical and operational process.

    Entry-level position with limited requirements for licenses, training, and certifications.

    Applies experience and skills to complete assigned work.

    Works within established procedures and practices.

    Works with a close degree of supervision.

    **Functional Knowledge**

    Has basic skillset in a range of processes, procedures, and systems.

    **Business Expertise**

    Supports in the achievement of company goals by understanding how teams integrate for the best outcome.

    Impacts a team through quality of the services and information provided.

    Follows standardized procedures and practices and receives close supervision and guidance.

    For consistency, methods and tasks are described in detail.

    **Leadership**

    Has no supervisory responsibilities.

    **Problem Solving**

    Ability to problem solve, self-guided.

    Evaluates issues and solutions to provide the best outcome for the client and end-users.

    Has limited opportunity to exercise discretion.

    **Interpersonal Skills**

    Exchanges information and ideas effectively.

    **Responsibility Statements**

    Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

    Identifies customer needs by referring to case notes and examining each as a specific case.

    Performs routine call center activities concerning business products and services.

    Uses standard scripts and established guidelines and under supervision, to meet SLAs.

    Provides customers with information that is specialized.

    Communicates in a warm and empathetic manner.

    Gathers all necessary information to update the database.

    Escalates issues to senior levels, based on complaints or concerns.

    Explains company policies to customers.

    Performs other duties as assigned.

    Complies with all policies and standards.

    **Closing**

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .

  • TD Bank Group

    Customer Experience Associate

    2 days ago

    TD Bank Group Richmond, United States

    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. · **Customer Experience Associate** · 347934BR · Retail Banking Customer Service · Richmond , BC · February 4, 2022 · **Company Overview ...

  • Commonwealth Retirement Advisors

    Client Experience Associate

    1 week ago

    Commonwealth Retirement Advisors Richmond, United States

    Our Mission: · At our core, we are more than just a wealth management firm. We are a dedicated team committed to fostering lifelong relationships with our clients. Our mission is straightforward: we focus on understanding our clients' unique financial aspirations and delivering u ...

  • Penske Truck Leasing

    Diesel Technician/Mechanic III

    3 days ago

    Penske Truck Leasing Richmond, United States Full time

    Work Location: 1107 Northwest T Street Richmond, IN, 47374 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and ...

  • VCU Health System

    Staff Chaplain/team Lead

    3 days ago

    VCU Health System Richmond, United States

    The Chaplain provides comprehensive pastoral and spiritual care services to the patients, families and staff of VCUHS. · **Licensure, Certification, or Registration Requirements for Hire**: · Board Certified, Provisionally Board Certified or Board Eligible Chaplain by one of the ...

  • A&H Management Inc.

    Verizon Sales Associate

    3 days ago

    A&H Management Inc. Richmond, United States

    Our client is a renowned sales agency contracted by some of the most influential and well-known brands in the area. Due to expansive growth experienced in the first half of this year, they are actively hiring a Verizon Sales Associates to join their team. They are relentless in p ...

  • Kroger

    Str Mgmt/store Leader

    4 days ago

    Kroger Richmond, United States

    Responsible to make daily assessments of the store s ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance. Manage the overall day-to-day operations of the store, including training and developing ...

  • Ferguson Enterprises, LLC

    Leave of Absence

    1 day ago

    Ferguson Enterprises, LLC Richmond, United States

    **Job Posting**: · We have an exciting opportunity open in HR The role of **Leave of Absence ("LOA") and Accommodation Specialist** is to lead all aspects of and handle the Employment Practices Group ("EPG") processes related to associate leaves of absence, return to work and acc ...

  • McGuireWoods LLP

    2025 San Francisco 2l Summer Associate

    1 day ago

    McGuireWoods LLP Richmond, United States

    **Job ID**: · 3027 · **Position**: · Summer Assoc 2L · **Location**: · Richmond · **Practice Area**: · **Open Date**: · Thursday, May 9, 2024 · **Job Function**: · Legal · **Contact**: · Jessica Orozco · McGuireWoods is a great place to launch your career. As an international law ...

  • Food Lion

    Ft Assistant Manager Customer Service

    3 days ago

    Food Lion Richmond, United States

    **Address**:USA-VA-Richmond-5300 Chamberlayne Road · **Store Code**:Store 01626 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a ...

  • VA Information Tech Agency

    Enterprise Architecture Associate

    3 days ago

    VA Information Tech Agency Richmond, United States

    This is a modal window. · No compatible source was found for this media. · **Title**: Enterprise Architecture Associate · **State Role Title**: Information Technology Specialist I · **Hiring Range**: $57,000 - $63,000 · **Pay Band**: 4 · **Agency**: VA Information Tech Agency · * ...

  • InterAction24 LLC

    Warehouse Team Lead

    5 days ago

    InterAction24 LLC Richmond, United States

    Job Title: Team Lead · Location: Richmond CA · **GENERAL JOB DESCRIPTION** · Are you a people person? Do you take pride in coaching, mentoring and developing your team members? If so, we're looking for a Team Lead in our Fulfillment Center to indirectly oversee a team of 10+ full ...

  • Virginia Commonwealth University

    Assistant or Associate Research Administrator

    2 days ago

    Virginia Commonwealth University Richmond, United States

    **Welcome to Virginia Commonwealth University (VCU)a world unlike any other** · We are the university for Virginia. We know that the unique backgrounds and life experiences of VCU's community are what drive the university forward. Together, we're forging a future that is built by ...

  • BluePearl Vet, LLC

    Patient Care Coordinator

    23 hours ago

    BluePearl Vet, LLC Richmond, United States

    **BluePearl Pet Hospital **is seeking an experienced **Patient Care Coordinator **to join our **state-of-the-art** emergency and specialty hospital.** · **Schedule**: Sunday, Monday, Tuesday, 12p - 12a. · **Pay**: $ $27.00/ hour · **This pay band is a starting point and is depend ...

  • Goodyear

    Assistant Service Manager

    3 days ago

    Goodyear Richmond, United States

    **IMMEDIATELY HIRING - APPLY TODAY** · We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing ...

  • Food Lion

    Pt Sales Associate

    5 days ago

    Food Lion Richmond, United States

    **Address**:USA-VA-Richmond-5300 Chamberlayne Road · **Store Code**:Store 01626 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a ...

  • Capital One

    Principal Risk Specialist, Enterprise Data Risk

    23 hours ago

    Capital One Richmond, United States

    West Creek , United States of America, Richmond, Virginia · Principal Risk Specialist, Enterprise Data Risk Management · Do you want to be part of an organization that's dedicated to helping Capital One manage data and, identify and effectively mitigate risk - for our customers, ...

  • IQVIA

    Customer Service Associate

    23 hours ago

    IQVIA Richmond, United States

    Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to ...

  • Capital One

    Principal Associate, Support Operations

    1 day ago

    Capital One Richmond, United States

    West Creek , United States of America, Richmond, Virginia · Principal Associate, Support Operations (Windows) · **Basic Qualifications**: · - High School Diploma, GED, or equivalent certification · - At least 2 years of experience in Managing IT projects or operations teams · - A ...

  • The Laurels of Bon Air

    Assistant Director of Nursing

    1 day ago

    The Laurels of Bon Air Richmond, United States Full time

    $10,000 Sign-On Bonus · Are you a Registered Nurse (RN) looking for a leadership opportunity with a growing organization? We have an exceptional opportunity for an Assistant Director of Nursing (ADON) to join our team at The Laurels of Bon Air. · As Assistant Director of Nursing ...

  • Elevance Health

    Learning Program Director

    1 day ago

    Elevance Health Richmond, United States

    Job Family: HRS > Talent Mgmt · Type: Full time · Date Posted: May 09, 2024 · Anticipated End Date: May 24, 2024 · Reference: JR116206 · Description · **Location**:Within 50 miles of any Elevance Health Pulse Point location · **Shift**:Monday - Friday; 1st shift hours · The **Lea ...