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Customer Relations Specialist - Duluth, United States - Rose International
Description
Date Posted: 05/07/2024
Hiring Organization: Rose International
Position Number:
Job Title: Customer Relations Specialist (Collections)
Job Location: Duluth, GA, USA, 30096
Work Model: Onsite
Shift: 7.00 AM PM
Employment Type: Temp to Hire
Estimated Duration (In months): 8
Min Hourly Rate ($): 20.00
Max Hourly Rate ($): 22.00
Must Have Skills/Attributes: Accounts Payable, Call Center, Collections, Customer Service, PeopleSoft
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements. **
The client is seeking a qualified Customer Relations Specialist Collections AR to assist in initiating outgoing calls to customers and receiving and responding to collection-related customer telephone and email inquiries as support for Solutions Center call volume.
Required Education:
High School graduate or higher
Required Abilities:
2+ years experience in a collection environment
Excellent communication and relationship building skills
Customer service focused
Ability to focus on a high-volume, high-pressure environment
Strong conflict resolution skills and negotiation skills
Strong working knowledge of Peoplesoft
Ability to manage multiple tasks concurrently
Strong organizational and follow up skills
Results driven; self-motivated
The Customer Relations Specialist Responsibilities:
Make outbound collection calls to customers with a pre-defined list of accounts
Determine the reasons for a customers past due balance and make arrangements for payment based on established collection policies
Respond to incoming calls and emails from customers and answers questions relating to their past due accounts
Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action
Identify accounts that may be candidates for year-end bad debt write-off
Provide invoice and statement copies as needed
Initiate and respond to Service Now tickets for more detailed customer requests
Additional tasks as determined
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
