- Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients
- Run point on following client retention processes to retain at risk relationships
- Work with internal teams, client, and agent to achieve a high rate of client retention
- User set-up and training of our client facing web-based payroll and custom reporting software
- Work proactively to facilitate solutions as challenges present themselves
- Maintain open communication regarding clients with the necessary internal teams
- Assist in the tracking and completion of team projects and initiatives
- Review weekly reports to assist with client retention efforts
- Review monthly reports to analyze trends
- Track client repricing requests to ensure timely responses
- Analyze data and review procedures and policies to determine answers to clients' questions
- File and maintain client records
- Coordinate the resolution of client issues
- Perform administrative support tasks, as needed, by the Client Relations team
- Process and prepare memos, correspondence, or other documents
- Schedule appointments and maintain and update appointment calendars
- Act as support for their respective region when team members are traveling
- Oversees the operational structural needs of the client to ensure data integrity
- Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments
- Escalate and resolve areas of concern, as raised by clients or internal departments
- Monitor company performance against service level agreements and flag potential issues
- Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives
- Assist with the execution of the service plans by evaluating progress of activities and service requests
- Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments
- Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements
- Successfully manage client expectations in a fast-paced environment
- Introduce and drive adoption of new products and services to client
- Assist in announcing to clients, changes in compliance using various communication formats
- Act as part of a team to continually develop and create improved processes and procedures
- Performing annual deliverables client reviews
- Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates
- Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.
- Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals
- Practice excellent communication (verbal and written) skills
- Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills
- Able to juggle return calls and emails quickly and efficiently
- Detail oriented
- Be self-motivated, but able to also work alongside a team
- Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types
- Must be driven, hard-working and personable
- Critical thinking skills and a high level of emotional intelligence required
- General working knowledge of Microsoft Office if preferred
- High School graduate or equivalent required
- 4-year college degree or equivalent work experience preferred
- 2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus.
-
Customer Relations Specialist
3 weeks ago
Rose International Duluth, United StatesDate Posted: 05/07/2024 · Hiring Organization: Rose International · Position Number: 463633 · Job Title: Customer Relations Specialist (Collections) · Job Location: Duluth, GA, USA, 30096 · Work Model: Onsite · Shift: 7.00 AM PM · Employment Type: Temp to Hire · Estimated ...
-
Client Relations Specialist
9 hours ago
Vensure Employer Services Duluth, United StatesAbout UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and i ...
-
Ar - customer relations specialist
3 weeks ago
Randstad Duluth, United StatesWe are seeking a motivated and detail-oriented individual to join our team as an AR - Customer Relations Specialist - Collections. This role encompasses two primary responsibilities: initiating outgoing calls to customers with past due balances, arranging payment solutions; and r ...
-
Customer Relations Specialist
2 weeks ago
Rose International Duluth, United StatesDate Posted: 05/07/2024 · Hiring Organization: Rose International · Position Number: · Job Title: Customer Relations Specialist (Collections) · Job Location: Duluth, GA, USA, 30096 · Work Model: Onsite · Shift: 7.00 AM PM · Employment Type: Temp to Hire · Estimate ...
-
Customer Relations Specialist
2 weeks ago
Rose International Duluth, United StatesDate Posted: 05/07/2024 · Hiring Organization: Rose International · Position Number: · Job Title: Customer Relations Specialist (Collections) · Job Location: Duluth, GA, USA, 30096 · Work Model: Onsite · Shift: 7.00 AM PM · Employment Type: Temp to Hire · Estimate ...
-
Client Relations Specialist
3 weeks ago
Vensure Employer Solutions Duluth, United StatesAbout Us · Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company an ...
-
Client Relations Specialist
3 weeks ago
Vensure Employer Services Duluth, United StatesAbout Us · Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company an ...
-
Client Relations Specialist
1 week ago
Vensure Employer Services Duluth, United StatesAbout Us · Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company an ...
-
ar - customer relations specialist
2 weeks ago
Randstad Duluth, United Statesar - customer relations specialist. · duluth , georgia · posted february 28, 2024 · job details · summary · $20 - $22 per hour · temporary · high school · category office and administrative support occupations · referenceAB_4479476 · job details · We are seeking a motivated and d ...
-
Head of Technical Data Protection
1 week ago
Golden Gate Group Duluth, MN, United States Freelance**About us**: · Join us in actively promoting data protection-compliant digitization. · As the data protection authority for all companies and authorities in Hamburg, we enforce the requirements of the GDPR and other data protection regulations. We shape the digital future and ad ...
-
To-Go Specialist
2 weeks ago
Taco Mac Duluth, United StatesOverview · Taco Mac is hiring To-Go Specialists. · As a To-Go Specialist at Taco Mac, you will ensure that all To-Go orders are packed with 100% accuracy to include all related sauces, sides and utensils. We strive to ensure our Guests have a great Taco Mac experience whether i ...
-
LG Home Theater Specialist
21 hours ago
Best Buy Duluth, United States Full time04-Jun-2024 · LG Home Theater Specialist · Full time · Job Description · As an LG Home Theater Expert, you'll work in one of our retail stores to promote, demonstrate and sell home theater products with an emphasis on the LG brand. First, we'll give you all the training you nee ...
-
Leasing Specialist
2 weeks ago
Thies and Talle Management Duluth, United States Part timeJob Description · Thies & Talle Management Inc., a leading property management company with years of experience in the multi-housing industry, has an opening for a Part-time, roughly 20 hours per week, Leasing Specialist at two of our apartment communities located in Duluth, MN. ...
-
Compliance Specialist 2
4 days ago
Georgia Department of Community Health Duluth, United States Full timePay Grade: L · The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Faci ...
-
Senior Patch Engineer
1 week ago
SPECTRAFORCE Duluth, United StatesSenior Patch Engineer · 6 Months · Atlanta, GA Hybrid – 1 Day onsite per week) · Job Summary: · We are seeking a highly experienced Senior Patch Engineer with specialized expertise in using Qualys for vulnerability management and patching. · The ideal candidate will have a stron ...
-
Veterinary Technician
3 weeks ago
Aequor Duluth, United StatesVet Tech Services Specialist · Location: St. Joseph, MO/Duluth, GA · Duration: 12+ Months · can be filled in either the Duluth, GA or St Joseph, MO areas. · Hours will be ~9-6 EST / 8-5 CST. · 40 hours/week. · 12 month assignments.(with option to renew) · Start date would be im ...
-
Payroll Specialist
4 weeks ago
WestRock Duluth, United States Full timeDescription & Requirements · WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guide ...
-
Senior Patch Engineer
6 days ago
SPECTRAFORCE Duluth, United StatesSenior Patch Engineer · 6 Months · Atlanta, GA Hybrid – 1 Day onsite per week) · Job Summary: · We are seeking a highly experienced Senior Patch Engineer with specialized expertise in using Qualys for vulnerability management and patching. · The ideal candidate will have a stron ...
-
Accounts Receivable Specialist
4 weeks ago
Points North Duluth, United StatesJob Title: Accounts Receivable Specialist · Reports To: COO · Payroll Status: Non-Exempt · Department: Finance · Location: Hybrid | Duluth, MN · Hours: Full-Time · Position Summary · Points North, the leading software company in the compliance and reporting space, is seeking an A ...
-
Accounts Receivable Specialist
4 weeks ago
Points North Duluth, United StatesJob Title: Accounts Receivable Specialist · Reports To: COO · Payroll Status: Non-Exempt · Department: Finance · Location: Hybrid | Duluth, MN · Hours: Full-Time · Position Summary · Points North, the leading software company in the compliance and reporting space, is seeki ...
Client Relations Specialist - Duluth, United States - Vensure Employer Services
Description
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.
Find out more by visiting .Position Summary
The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs.
The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.
Essential Duties and Responsibilities
