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    Customer Relations Specialist - Duluth, United States - Rose International

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    Description

    Date Posted: 05/07/2024

    Hiring Organization: Rose International

    Position Number: 463633

    Job Title: Customer Relations Specialist (Collections)

    Job Location: Duluth, GA, USA, 30096

    Work Model: Onsite

    Shift: 7.00 AM PM

    Employment Type: Temp to Hire

    Estimated Duration (In months): 8

    Min Hourly Rate ($): 20.00

    Max Hourly Rate ($): 22.00

    Must Have Skills/Attributes: Accounts Payable, Call Center, Collections, Customer Service, PeopleSoft



    Job Description



    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **



    **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **



    The client is seeking a qualified Customer Relations Specialist –Collections AR to assist in initiating outgoing calls to customers and receiving and responding to collection-related customer telephone and email inquiries as support for Solutions Center call volume.



    Required Education:


    • High School graduate or higher



    Required Abilities:


    • 2+ years' experience in a collection environment


    • Excellent communication and relationship building skills


    • Customer service focused


    • Ability to focus on a high-volume, high-pressure environment


    • Strong conflict resolution skills and negotiation skills


    • Strong working knowledge of Peoplesoft


    • Ability to manage multiple tasks concurrently


    • Strong organizational and follow up skills


    • Results driven; self-motivated



    The Customer Relations Specialist Responsibilities:


    • Make outbound collection calls to customers with a pre-defined list of accounts


    • Determine the reasons for a customer's past due balance and make arrangements for payment based on established collection policies


    • Respond to incoming calls and emails from customers and answers questions relating to their past due accounts


    • Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action


    • Identify accounts that may be candidates for year-end bad debt write-off


    • Provide invoice and statement copies as needed


    • Initiate and respond to Service Now tickets for more detailed customer requests


    • Additional tasks as determined



    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



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