- Attend customer meetings and provide follow-up notes/action item plans
- Generate tickets, projects, and coordinate sales activities as requested
- Primary internal point of contact on all assigned projects
- Responsible for obtaining and validating proposals through various MCA sources and dispatching 3rd party resources for onsite projects
- Interfacing between customers and all departments of MCA
- Develop and maintain strong relationships with key stakeholders within the customer's organization
- Document and share best practices and processes within MCA
- Provide regular updates and reporting on customer account performance and progress towards goals
- Conduct regular check-ins with customers to ensure their ongoing satisfaction and success
- Collaborate with cross-functional teams within the company to ensure seamless service delivery and support for the customer
- Generate reports for internal use to align departments with customer needs
- Schedule and facilitate quarterly business reviews (reporting, slide preparation, notes, etc)
- High alignment with Account Executive
- Review project timeliness and milestones with customer PM's and ensure invoicing accuracy
- Ability to work independently
- Analytical skills and attention to detail
- Time management and organizational skills
- Excellent communication skills, written and verbal, with the ability to clearly communicate
- Bachelor's Degree preferred
- Previous experience using Project Management Software is a plus
- High proficiency with Excel and other Microsoft applications
- 5-7 years of experience in a project related position
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Enterprise IT Project Coordinator - Chattanooga, United States - Mike Collins & Associates, Inc.
Description
Job Description
Job DescriptionPosition: Enterprise Project Coordinator (EPC)
Job Summary:
The Enterprise Project Coordinator (EPC) helps align MCA resources to facilitate customer requests. MCA's relationships with strategic accounts are a high priority and require an individual with extensive sales, customer service, and technical knowledge. The EPC role requires strong attention to detail and the ability to carry requests, tickets, projects while utilizing the appropriate MCA resources.
Duties and Responsibilities (Including but not limited to):
Knowledge, Skills, and Abilities:
Credentials and Experience:
A successful EPC helps our strategic clients fully leverage MCA's resources to scale their businesses and provides additional value by leveraging MCA's full stack of services. EPC's are expected to be highly resourceful, finding answers to difficult questions, aligning MCA resources, and ensuring "the ball is never dropped". The EPC meets with customers on a weekly basis and often interfaces with a customer as the primary point of contact. While an Account Executive manages a relationship with a client, the EPC ensures the client is accessing MCA resources and Solutions effectively and without delay.