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    Windows/System Administrators - Osceola, United States - Hirekeyz Inc.

    Hirekeyz Inc.
    Hirekeyz Inc. Osceola, United States

    3 weeks ago

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    Description

    Position:
    Windows/System Administrators


    Location:
    Osceola, AR (Hybrid)


    Duration:
    Contract (W2 Only)

    Job Description


    Working as Client-Facing Support, the Technical Support role serves as the first point of contact for customers requesting assistance with Information Technology (IT) related hardware, access, and services.

    Core Responsibilities

    focus on providing support for PC hardware and software, network access, and general IT related support offerings and initiatives.

    Specific Responsibilities Include (3-5 years of experience in the following areas):

    Support for PC operating system (Windows-based), PC hardware, and PC software

    Installing and upgrading PC hardware and software

    Creating and supporting user accounts (via Active Directory)

    Providing support for remote-access tools (VPN, VDI, RSA)

    Providing support for network access issues and services

    Assisting with NAITS-maintained/supported manufacturing plant equipment (i.e.,scanners)

    Hardware Inventory

    Other duties as assigned

    Primary Professional Qualifications / Experience

    Windows 10 OS experience

    Work with Lenovo brand PCs

    Windows-based PC configuration, deployment, and troubleshooting experience

    M365 / Office 2016 experience

    PC Software installation and troubleshooting

    PC hardware deployment and troubleshooting

    Working knowledge of Active Directory

    Experience providing support in a hybrid environment (customers working from campus

    and working from home)

    Primary Personal Qualifications / Attributes

    Commitment to providing excellent customer service "with a smile"

    Strong troubleshooting/analytical skills

    Self-Starter

    Customer-focused

    Positive Attitude

    Ability to manage multiple tasks with competing deadlines Strong attention to detail

    Ability to think and act quickly
    #J-18808-Ljbffr


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