- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Demonstrate advanced knowledge of principles and processes for providing customer service including ability to manage complex, high-volume accounts.
- Ability to effectively prioritize tasks and communications to ensure timely replenishment and billings in a high-volume, customer-focused environment.
- Demonstrate ability to act as a resource to CSR (Customer Service Representative) team members.
- Able to successfully navigate through issues related to contract compliance and pricing.
- Demonstrate advanced computer skills (e.g., ERP systems, CRM's, Outlook, Excel, and Word.) and navigation between various platforms and systems.
- Demonstrate ability to support teammates, leading by influence and leading by example during system and or process changes
- Demonstrate beginning leadership skills, including problem solving, project participation, interpersonal communications, focus, discipline, and responsibility.
- Clear and concise communication skills
- Demonstrate advanced phone skills; ability to maintain composure in stressful situations.
- Demonstrate advanced interpersonal skills with ability to successfully communicate verbally and writing.
- Actively contributes to Stryker culture of engagement.
- High School diploma or equivalent required
- 5+ years of customer/account management/professional experience
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Specialist, Customer Service - Addison, United States - Stryker
Description
Work Flexibility: Hybrid
Who we want
Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker
Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
What you will do
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
