- Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR.
- Ensure customer loyalty and outstanding customer service.
- Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's.
- Oversee all new account installs and personally attend major and corporate account installs.
- Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up sell/cross sell/sample all lines of service or product and ensure a profitable product mix.
- Control department costs within budget constraints.
- Leading the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check ins, make visits to Service Centers and cooperatively work with other departments in the branch.
- Safely operate company vehicles, following all applicable laws and company policy.
- Follow written and verbal instructions and perform other tasks as directed by the GM.
- Work with and support other branch personnel as required by the GM.
- Have and maintain a valid driver's license, keep a driving record free of chargeable accidents, speeding, safety or other violations, and be 21 years or older.
- Excellent skills in customer service, management and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.
- High School graduation or similar experience.
- Three years successful experience in the textile service industry.
- Frequently within the branch area.
- Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.
- Physical Demands/Requirements sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
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Service Manager - Yuma, United States - Alsco External
Description
Classification:
Exempt
We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company.
We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms
Job Summary:
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions:
Additional Functions:
Qualifications:
Education:
Travel Requirements:
Typical Environmental Conditions:
Typical Physical Activity:
Alsco is an Affirmative Action/Equal Employment Opportunity Employer.
Revised: 04/29/22
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)