- Provide high-quality technical support to customers via telephone, remote connection, and on customer site as required.
- In-depth configuration and troubleshooting of Layer-2, Layer-3, IP/MPLS networks utilizing industry-standard test equipment.
- Interface with Tier 3 support teams at client's R&D centers when necessary to resolve hardware and software problems.
- Knowledge of optical DWDM networks also a benefit but not required
- Perform equipment and network management SW upgrades.
- Provide technical support for client's Field Engineers.
- Provide semi-formal training classes as well as OJT to Customers as required.
- Strong background and minimum of 5 years hands-on experience in the configuration, operation, and testing of Layer-2/3, and IP/MPLS networks. Required
- In-depth knowledge of high-speed 100/400G optical networking interfaces as well as IP data protocols (examples: MPLS-IP, MPLS-TP, L2VPN, L3VPN, BGP OSPF, ISIS, Segment Routing, EVPN, Cisco certification, Juniper experience, etc).
- Excellent verbal and written communication skills, problem-solving, project planning, and time management skills.
- Familiarity with Network Management Systems (NMS).
- Experience with Unix and Linux operating systems.
- Knowledge of SNMP functionality and configuration including use of MIB browser applications.
- Ability to travel when required.
- Bachelors or Masters Degree in Engineering - OR applicable work experience.
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IP Data Network Customer Support Engineer - Boston, United States - SoHo Dragon
Description
SoHo Dragon is looking to hire an IP Data Network Customer Support Engineer. This is a remote position but will be required to make customer visits when required. Visa sponsorship is not available.Experience with RIBBON application is a MUST
Job Description:
Requirements: