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Technical Analyst - Irving, United States - JobRialto
Description
This is an entry to mid level position for someone who is looking to start their IT career or someone who is already experienced and looking for something new.
You will work with computer systems, setting up test lab stations for testing, and troubleshooting communication and system level issues.
KEY RESPONSIBILITES AND DUTIES
Work with the lab and project teams on setting up computer systems and peripherals
Troubleshoot computer systems and resolving issues quickly to prevent project time delays
Work tickets from a ticket queue, created by software testers, helping them to get their systems functional so they can complete their testing work.
Solid understand of computers and computer systems and peripherals
Experienced working with Microsoft Office suite, MS Word, MS Outlook, MS Excel, etc.
Any previous history working as a computer technician or similar is preferred
Strong analytical, organizational, problem-solving, oral and written communication skills
ADDITIONAL SKILLS AND OTHER REQUIREMENTS
Detail-oriented, self-motivated individual who can work closely with teams of Product Owners, Developers and Business Users, and also works well within a team environment.
Any network equipment configuration experience is a plus (Juniper, Cisco, Aruba, etc.)
Any scripting / automation background is a plus
Jira experience is a plus
Service Now experience is a plus
Experience working with various android and iOS devices such as Samsung, iPhone, iPad, tablet
EDUCATION AND EXPERIENCE
EDUCATION:
High School/
GED
YEARS OF RELEVANT WORK EXPERIENCE:
1+Years
YEARS OF MANAGEMENT EXPERIENCE:
N/A
CERTIFICATIONS/
LICENSES:
Certifications in computer related fields are a plus
Education:
Bachelors Degree
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