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    Technical Support Analyst - Irving, United States - Yoh, A Day & Zimmermann Company

    Yoh, A Day & Zimmermann Company
    Yoh, A Day & Zimmermann Company Irving, United States

    2 weeks ago

    Yoh, A Day & Zimmermann Company background
    Description

    Technical Support Analyst (EDI)

    6 month contract to hire

    Irving, TX (Hybrid)

    Seeking a customer-focused Technical Support Analyst to implement and maintain electronic document transactions throughout the organization. This position will also identify and resolve processing exceptions.

    Job Responsibilities

    Provide support to our locations in the setup, exchange, and tracking of electronic documents

    Analysis of electronic documents including data formatting, mapping, and adherence to standards

    Provide Level II support from the helpdesk to analyze and resolve processing exceptions

    Manage implementation projects for new trade partners

    Create and maintain documentation for Systems Integration processes, trade partners, and locations

    Oversee system setup and training as it relates to processing of electronic documents

    Requirements

    Bachelor's degree or related technical degree

    Familiarity with one or more, data formats in EDI, CSV, XML, JSON

    Working knowledge of Excel and standard business tools

    2+ years' experience serving in customer service or technical analyst role

    Willingness to learn business systems, SQL, and EDI syntax

    Excellent oral and written communication skills to interact effectively with various business partners, technical teams, system users, and management

    Ability to solve complex problems, including use of research, analysis, and expertise

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