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    Application Support Analyst - Irving, United States - TSR Consulting

    TSR Consulting
    TSR Consulting Irving, United States

    3 weeks ago

    Default job background
    Description
    About TSR:

    TSR is a relationship-based, customer-focused IT and technical services staffing company.

    For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

    Mission & Vision

    We do not believe in building a vision around the company but building a company around our vision, which is simply;

    Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

    We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

    Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

    Application Support Analyst

    Job Description
    • Location: Irving, Texas
    • Type: Contract
    • Job #79341
    Our client, a leading financial services company is hiring an Application Support Analyst on a long-term contract basis.
    Job ID 79341

    Work Location:

    Irving, TX

    Summary:

    The Apps Support Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

    Responsibilities:
    • Perform technical operational tasks on routine basis within OLA.
    • Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
    • Monitoring and recover all processes.
    • Maintain environment stabilities.
    • Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
    • Collect environment improvement points and provide a plan to Development team and application owners.
    • Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations.
    • Provide knowledge and support training for new team members.
    • Develop support-script and simplify-issue-investigation scripts.
    • Take lead on new implementations and rollouts.
    Required Skills:
    • 4+ years of experience in application development and/or Application support.
    • 3+ years in Ab Initio and Database related projects.
    • 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic.
    • Knowledge on IT service process ITIL and have mindset of DevOps.
    • Knowledge on Ab Initio, Hadoop and shell scripting is preferred.
    • Knowledge on Finance accounting domain.
    • Strong oral and written communication skills.
    • Attention to detail troubleshooting Log analysis skills though out application components.
    • Willing to work flexible hours.
    Education:

    Degree in Computer Engineering, or equivalent experience.
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