Jobs
>
Irving

    Technical Analyst - Irving, United States - J.D. Irving

    J.D. Irving
    J.D. Irving Irving, United States

    3 weeks ago

    Default job background
    Description
    Are you curious about how technology and processes drive business and innovation? Do you have an interest in how connected machinery is transforming manufacturing facilities?

    We are looking for a

    Field Service Support

    professional to join our team in Bouctouche, New Brunswick.


    If you are motivated by connecting with others and supporting people in their use of technology this is an opportunity to spread your wings in a new, diverse, and critical position within a fast-paced environment.

    To be successful as a Field Service Support professional you will need to be task and process oriented, collaborative, and personable.

    You have an undying passion for technology, and no one can pick apart a complex problem to get it fixed like you can.

    You enjoy rolling up your sleeves to get it done and have the confidence to jump into a wide variety of technologies.

    We are seeking aptitude and passion to learn, grow and contribute.

    Responsibilities will include resolving incidents as they occur, identification and remediation of problems to reduce incidents within the business, reviewing and ensuring compliance with infrastructure standards, and identifying opportunities to improve the technology deployed within the business.

    With support, Field Service Support professionals keep the technology across JDI running smoothly by acting with urgency and being forward thinking recommending solutions that deliver stability to the operating environment.


    Your Focus:
    Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
    Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach.
    Deploy all IT solutions related to end user devices, including J.D. Irving Ltd.

    site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications.

    Analyze, document, and escalate critical issues to appropriate support groups.
    Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors.
    Perform preventative maintenance and install upgrades and options.

    You Have:
    Post-secondary education in a related technical field.
    2+ years' experience in a customer facing technical position.
    Work experience in a manufacturing or industrial environment.
    Customer service mindset with a high level of attention on delivering a quality service.
    Physical ability to complete setups and deployment of computer equipment.

    Experience with the following technologies:
    Windows 10/11, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory, Intune
    Basic networking skills both wireless and end point switching (Cisco, Meraki) and client remote access.
    Driver's license.

    You Are:

    Customer focused:
    motivated by inspiring others to do things differently.
    Technically inclined, process oriented and driven by a natural curiosity.
    Analytical, enjoy problem solving and being empowered to make decisions.
    Happy in an environment where you can work independently as well as collaboratively.
    Self-starter with the ability to work independently and within a team.
    Excellent and customer focused communication skills while building a professional relationship with end users.

    A continuous learner:
    acquiring new skills and software applications is second nature.
    At home in a fast-paced work environment where solutions are not always clearly defined
    A practiced communicator with strong verbal, written, and interpersonal skills.
    Organized, analytical and business savvy.

    Bonus:

    Certifications :
    Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
    Lean Six Sigma Methodologies
    Experience using IT support & management tools such as ServiceNow, Visio, etc.
    Experience with learning management tools such as TT Perform and Convergence
    Experience with data modelling and presentation tools such as Alteryx, Tableau, and PowerBI
    Experience with business tools such as JD Edwards, DSI, Jira, AutoCAD, MS CRM, MS Project, Bid2Win, Kronos, GeoTab
    Information Technology Infrastructure Library (ITIL) Foundations certification, Information Technology Service Management (ITSM) certification.


    JDI IT:
    Who we are and what we offer...
    At JDI IT we believe that what people experience matters more than technology

    With over 350 employees, we offerthe opportunity to create real value by helping people and businesses work smarter. JDI IT supportsthe entire J.D.

    Irving Limited group of companies, which means we offer opportunities and experiences across a wide breadth of IT areas, businesses, and industries.

    From forestry, to transportation, to shipbuilding, we are working directly with our business counterparts to align their goals to continued advancements in IT.

    As a member of the JDI IT team, you will be a key player in enabling the businessto win by overcoming obstacles and "getting it done"
    Additional Information

    Posting Date:
    May 9, 2024

    My Profile

    Create and manage profiles for future opportunities.
    Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.
    J.D.

    Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume.

    We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same.

    If you have questions about the validity of an offer, please .
    An outstanding team dedicated to providing the best in products and service.
    #J-18808-Ljbffr
  • J.D. Irving

    Technical Analyst

    2 weeks ago

    J.D. Irving Irving, United States

    Are you curious about how technology and processes drive business and innovation? Do you have an interest in how connected machinery is transforming manufacturing facilities? · We are looking for a · Field Service Support · professional to join our team in Bouctouche, New Brun ...

  • JobRialto

    Technical Analyst

    4 weeks ago

    JobRialto Irving, United States

    · This is an entry to mid level position for someone who is looking to start their IT career or someone who is already experienced and looking for something new. Experience working in a fast paced environment on multiple project efforts at the same time. · You will work with co ...

  • Yoh, A Day & Zimmermann Company

    Technical Support Analyst

    3 weeks ago

    Yoh, A Day & Zimmermann Company Irving, United States

    Technical Support Analyst (EDI) · 6 month contract to hire · Irving, TX (Hybrid) · Seeking a customer-focused Technical Support Analyst to implement and maintain electronic document transactions throughout the organization. This position will also identify and resolve processing ...

  • Resource Informatics Group

    Pega Technical Analyst

    2 days ago

    Resource Informatics Group Irving, United States

    Client - Telecommunication · Below is the Job description for the same - · Job Title: Pega Technical Analyst / Project Manager · Location: Irving-TX (Onsite) · Duration: Long Term · Description: · JOB DUTIES: · Responsibilities · Maintain and Manage the scope of requirem ...

  • Maveric Systems Limited

    Technical Business Analyst with Swagger

    1 week ago

    Maveric Systems Limited Irving, United States

    Role- Technical Business Analyst with Swagger · Location-Irving, TX · Job Type- Full Time · Job Description: · • Experience performing requirements gathering for Digital interfaces such as API/Microservices / Swagger. · • Experience in drafting interface specifications for Micros ...

  • Insight Global

    Technical Analyst

    3 weeks ago

    Insight Global Irving, United States

    Duration: 6 month contract to hire · Location: Irving, TX onsite · Must-haves · Bachelor's degree or related technical degree · Familiarity with one or more, data formats in EDI, CSV, XML, JSON · Willingness to learn the client's business systems, SQL, and EDI syntax · 2+ yea ...

  • Citigroup Inc

    ECC Distributed Technical Analyst

    3 weeks ago

    Citigroup Inc Irving, United States

    About Citi: · Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services ...

  • Citigroup Inc

    ECC Distributed Technical Analyst

    4 weeks ago

    Citigroup Inc Irving, United States

    About Citi: · Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services ...

  • Pyramid Consulting, Inc

    Technical Analyst Mid

    3 weeks ago

    Pyramid Consulting, Inc Irving, United States

    Immediate need for a talented Technical Analyst Mid. This is a 06+ months Contract opportunity with long-term potential and is located in Irving, TX (Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $47/hour. Empl ...

  • Motion Recruitment

    Technical Business Analyst

    3 weeks ago

    Motion Recruitment Irving, United States

    Grow your career as a Loan Servicing Analyst with an innovative global bank. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week. · Join one of the world's most renowned global banks and trusted brand with over 200 yea ...

  • Meta Horizon Corp

    Java Technical Analyst

    3 weeks ago

    Meta Horizon Corp Irving, United States

    Java Technical Analyst Metahorizon Inc. Irving, TX BS in CS, Info Sys or rel. Java, HTML, C++, Data Structures & Algorithms. Travel req. Mail res: Metahorizon Inc., 1303 W. Walnut Hill Ln, Ste 340, Irving, TX 75038 · recblid 1j0q3h70zsv9bjzyd10zd514zbblmj · PDN-9beb9ad8-38d5-4ce ...

  • Citigroup Inc

    Applications Development Technical Lead Analyst

    2 days ago

    Citigroup Inc Irving, United States

    Citibank, N.A. seeks an Applications Development Technical Lead Analyst for its Irving, Texas location. · Duties: Analyze user needs and implement application systems and programs. Perform applications systems analysis and develop applications using programming languages includin ...

  • Capgemini

    Technical Business Analyst

    3 weeks ago

    Capgemini Irving, United States

    Job Title: IT BA · Location: Atlanta, GA · Required Skills · 8 years of experience in similar role preferably in finance domain. · Proficient in requirements gathering and Solution Design Preferably Technical Architect for Data warehouse projects. · Strong knowledge of BI reporti ...

  • Capgemini

    Technical Business Analyst

    2 weeks ago

    Capgemini Irving, United States

    Job Title: IT BA · Location: Atlanta, GA · Required Skills · 8 years of experience in similar role preferably in finance domain. · Proficient in requirements gathering and Solution Design Preferably Technical Architect for Data warehouse projects. · Strong knowledge of BI re ...

  • 00002 Citibank, N.A.

    IT Business Lead Analyst/Technical Owner with Microservices experience

    2 weeks ago

    00002 Citibank, N.A. Irving, United States Full time

    As an IT Business Lead Analyst/Technical Owner you will lead the building of next generation customer centric Credit Card Capabilities supporting the Business and Technology teams in all phases of Project life cycle. In addition, you will play a pivotal role in continuous iterati ...

  • Wellfit Technologies Inc.

    Technical Business Analyst, Customer Portal/API

    2 weeks ago

    Wellfit Technologies Inc. Irving, United States

    About Wellfit: · At Wellfit, we're dedicated to revolutionizing the health and wellness industry through our state-of-the-art technology solutions. Our portfolio includes the innovative Wellfit Pay System, Marketplace Financing System, and the Plan System. As we continue to grow ...

  • Wellfit Technologies Inc.

    Technical Business Analyst, Customer Portal/API

    2 weeks ago

    Wellfit Technologies Inc. Irving, United States

    Job Description · Job DescriptionAbout Wellfit: · At Wellfit, we're dedicated to revolutionizing the health and wellness industry through our state-of-the-art technology solutions. Our portfolio includes the innovative Wellfit Pay System, Marketplace Financing System, and the Pla ...

  • Franklin Fitch

    Technical Business Analyst

    5 hours ago

    Franklin Fitch Dallas, United States

    I'm working with an established client of ours within the legal space at the moment who are investing heavily into their IT and Applications function right now to help drive business efficiency and ensure they're staying at the forefront of technology advancements. · They're now ...

  • Business Centric Technology

    Technical Business Analyst

    1 week ago

    Business Centric Technology Dallas, United States

    Job Description · Job DescriptionBusiness Centric Technology has teamed up with a client in DFW for a hybrid contract Technical Business Analyst - Salesforce responsible for identifying and establishing which techniques and artifacts should be used for projects based on complexit ...

  • Franklin Fitch

    Technical Business Analyst

    3 weeks ago

    Franklin Fitch Dallas, United States

    I'm working with an established client of ours within the legal space at the moment who are investing heavily into their IT and Applications function right now to help drive business efficiency and ensure they're staying at the forefront of technology advancements. · Please ensu ...