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    Technical Analyst - Irving, United States - Insight Global

    Insight Global
    Insight Global Irving, United States

    2 weeks ago

    Insight Global background
    Description

    Duration: 6 month contract to hire

    Location: Irving, TX onsite

    Must-haves

    Bachelor's degree or related technical degree

    Familiarity with one or more, data formats in EDI, CSV, XML, JSON

    Willingness to learn the client's business systems, SQL, and EDI syntax

    2+ years' experience serving in customer service or technical analyst role

    Excellent oral and written communication skills to interact effectively with various business partners, technical teams, system users, and management

    Working knowledge of Excel and standard business tools

    Plusses

    Data transformation and communication tools such as Cleo Clarify and Cleo Harmony

    Ability to solve complex problems, including use of research, analysis, and expertise

    Wholesale distribution industry

    Day-to-Day

    Insight Global is looking for a Technical/Data Support Analyst to join one of our Electrical Distribution clients in Irving, TX. The client is seeking someone who is customer-focused to facilitate the daily operations of the Systems Integration team. The ideal candidate will work closely with external business partners and client locations to implement and maintain electronic document transactions. This position will also identify and resolve processing exceptions. A large part of this role will be interacting with high level managers to ensure data is being received and processed correctly. He/she should have a go-getter mentality, with actions to follow. A part of the role may entail helping escalated help desk requests if a document and/or payment is not processed correctly. As well, working with profit center managers to ensure their preferred send and receive method is used.

    Job Responsibilities

    Provide support to our business partners and client locations in the setup, exchange, and tracking of electronic documents

    Analysis of electronic documents including data formatting, mapping, and adherence to standards

    Provide Level II support from the client helpdesk to analyze and resolve processing exceptions

    Manage implementation projects for new trade partners

    Create and maintain documentation for Systems Integration processes, trade partners, and client locations

    Oversee system setup and training as it relates to processing of electronic documents

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