Jobs
>
San Francisco

    Director of revenue operations - San Francisco, United States - Writer Corporation

    Writer Corporation
    Writer Corporation San Francisco, United States

    2 weeks ago

    Default job background
    Description
    About Writer


    AIyour people will love.

    That's our vision, and it contains multitudes :
    -)


    AI
    your people

    will love.


    We're filling a big need for generative
    AIbuilt ground-up for the needs of enterprises and embraced by their teams.

    As generative
    AIbecame a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind.

    Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal.

    About This Role


    We are looking for an execution-oriented leader to help us own and scale our revenue operations as we look to rapidly build our sales and CS departments.

    You'll operate as the primary strategic and operational partner to our sales and CS leaders, helping them build a repeatable GTM motion that helps accelerate revenue growth.

    You'll be managing a team of full-time employees and contractors that'll help you execute the day-to-day activities. However, you'll still need to roll up your sleeves and do the work.

    You'll work alongside a manager who's built all of the initial infrastructure, who can help you onboard, and provide context on current state, and can work alongside you in the trenches.


    Lastly, our ideal candidate is comfortable relying on unconventional ways to scale out an ops team, right-sized for 2024 SaaS operating efficiency expectations.

    You'll rely on automation, AI, systems, documentation, contractors, and high-performance teams to do 3x more than other comparable revenue ops orgs.

    It'll be challenging, but you'll be pioneering the future state of revenue operations in SaaS.

    What's In It For You


    It's an incredibly dynamic role — you'll jump from highly stimulating topics that span high-level GTM strategy, roadmaps, and execution plans.

    You'll lead key projects that are directly tied to impact.


    You'll work on a team that gives you a high degree of autonomy, trusts your intuition, and invests in your growth.

    We're action and impact oriented. We value high-quality execution and strive to create a working environment that allows you to move fast and learn.


    You'll work with a manager who also "shovels dirt" and rolls up their sleeves to get work done; they'll have "done it before" and so will have a deeper empathy for your day-to-day.

    Your manager will also provide context and visibility, allowing you to build deeper relationships and intuition that'll help you scale out your impact.

    For someone self-motivated and with a problem-solving mindset, you'll find a greenfield opportunity. You'll own and scale out a revenue operations function that's one of the best in SaaS.

    There'll be opportunities to build horizontally through cross-functional initiatives as well as vertically as you become a trusted advisor across revenue leadership.

    Tech stack

    We rely heavily on Salesforce as our source of truth.

    These are some of the tools we use across teams:


    Marketing:
    Hubspot, 6Sense, Leandata


    Sales:
    Apollo, LinkedIn, RevOps, Gong, CaptivateIQ

    Customer success:
    Vitally, Matik, Amplitude

    • Your Responsibilities

    Forecast:
    Work with the sales leadership team to integrate deal reviews with top-line revenue forecasts. Standardize definitions and align it with our sales process and methodology.

    Reporting:

    Build reporting and dashboards that create clarity for the rest of the organization, primarily within Salesforce or our BI tool.

    Reporting requests can span from ad-hoc reporting for sales reps, to board-level reporting.

    Territories:
    Create a territory-carving process, using technology, and sync it with hiring projections, GTM strategy, and marketing/SDR pipeline initiatives. Create alignment with all GTM functions on which territories and accounts to tackle.

    Standardization:

    Work with sales/CS leadership to build the "perfect process" for how to handle consistently recurring activities - opportunity management, renewals, upsells, deal reviews, etc.


    Sales Policy:
    Build policies that create a win-win for sellers and Writer. Make it easy to understand, logical, and fair.

    Sales & CS Technology:
    Own the roadmap for our tech. Ensure healthy adoption and design processes that enable sellers instead of gating them.

    Automate as much as possible so our customer-facing teams can spend more time creating customer value and less time on administrative tasks.


    Data Hygiene:
    Create rules, governance, policies, and procedures that ensure we can trust the data we see. Quickly resolve any issues related to data so that we can preserve our right to move fast using analytics.

    Commissions:

    Work with sales leadership and finance to design commission plans that incentivize the right behaviors for our customer-facing teams.

    Administer, track, and close out recurring commission cycles in a timely fashion

    Deal Desk:
    You'll manage a deal desk team that helps with quote-to-cash processes as well as help with deal/pricing structures for our prospects and customers

    Automation:
    You're constantly identifying bottlenecks and inefficiencies and looking for ways to untangle them.

    Metrics you'll review and/or be accountable for

    Sales productivity
    Revenue & pipeline forecasts
    Sales velocity
    Sales capacity
    Renewal rates and adoption

    Is this you?

    8+ years of experience working in a Saas operations role, preferably an enterprise sales operations org
    A working understanding of how to build sales territories, capacity models, and commission plans. A bonus if you've built them yourself.
    High Salesforce proficiency - not developer level but a power admin

    High Google sheets/Excel proficiency — you'll need to be able to do lookups, pivots, index/match, build driver/assumption based models, etc.

    Strong project management and process mapping skills - ability to distill complex situations into concrete actionable steps
    Strong working knowledge of how to use a BI tool, navigate data schemas, and work with our data leader to get the right insights

    A swiss-army knife that can bounce between a variety of topics (territories, commissions, tech stack, forecasts, etc) and quickly ramp up using first principles thinking.

    Experience using cutting-edge SaaS GTM technology that's similar to our stack
    Thrives in ambiguity and can create paved roads from dirt paths


    AND
    High intellectual curiosity and a proclivity to lean into a new subject matter
    A trusted advisor and partner for all levels of the organization

    Intrinsically motivated:
    you set the highest possible bar for what you build and ship
    An eye for spotting an opportunity, intuition for determining which ones to prioritize, and courage to follow through
    Possesses humility — no work is too trivial if it's impactful
    Resilient and open to honest (and kind) feedback; tough skin
    Self-aware and committed to learning the why for both successes and failures
    Proactive communication skills, both sync and async
    Experience managing and building relationships across multiple departments and stakeholder levels
    A natural affinity to our values of connect, challenge, own

    Curious to learn more about who we are and how we operate? Visit us here

    Benefits

    We don't spend frivolously, but we do take care of our own.

    Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer:

    Employer-covered medical plans, dental, vision, and life insurance

    FSA
    Competitive parental leave policy (parents actually work here)
    Generous PTO
    Company stock options
    401k plan with employer matching
    Flexible schedules

    Writer is an equal opportunity employer and is committed to diversity.

    We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

    Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    #J-18808-Ljbffr
  • Truework

    Revenue Operations Analyst

    1 week ago

    Truework San Francisco, United States

    Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry ...

  • CloudTrucks

    Head of Revenue Operations

    14 hours ago

    CloudTrucks San Francisco, United States

    **What you'll do**: · - Lead the revenue operations org · - Program manage the execution of strategic initiatives in partnership with cross-functional partners (Product, Sales, Marketing, CS, Data Analytics, etc.) · - Identifying opportunities to improve efficiency, productivity, ...

  • Metronome LLC

    Revenue Operations

    3 weeks ago

    Metronome LLC San Francisco, United States Full time

    About Us · Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. · Our platform computes millions of invoices ...

  • CloudTrucks

    Head of Revenue Operations

    4 days ago

    CloudTrucks San Francisco, United States

    What you'll do: · * Lead the revenue operations org · * Program manage the execution of strategic initiatives in partnership with cross-functional partners (Product, Sales, Marketing, CS, Data Analytics, etc.) · * Identifying opportunities to improve efficiency, productivity, and ...

  • U.S. Bancorp

    Revenue Operations Manager

    2 weeks ago

    U.S. Bancorp San Francisco, United States

    At Travel. Bank (a U.S. Bancorp company) you will have the opportunity to work in the travel and fintech industries serving some of the fastest-growing companies in the world. As a member of the Revenue Team, you will be a driving force in the cultur Operations Manager, Revenue, ...

  • US Bank

    Revenue Operations Manager

    2 weeks ago

    US Bank San Francisco, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • Intercom

    Revenue Operations Manager

    4 days ago

    Intercom San Francisco, United States

    Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. · Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, f ...

  • Forethought

    Revenue Operations Manager

    2 weeks ago

    Forethought San Francisco, United States

    Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transfo ...

  • Instrumentl

    Revenue Operations Manager

    2 weeks ago

    Instrumentl San Francisco, United States

    [Full Time] Revenue Operations Manager at Instrumentl (United States) | BEAMSTART Jobs · Revenue Operations Manager · Instrumentl United States · Date Posted · 26 Jan, 2023 · Work Location · San Francisco, United States · Salary Offered · $95000 — $120000 yearly · Job Type · Fu ...

  • True Work

    Revenue Operations Analyst

    4 days ago

    True Work San Francisco, United States

    Revenue Operations Analyst · San Francisco, CA · Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, and the like. We ...

  • Navan

    Revenue Operations Manager

    2 weeks ago

    Navan San Francisco, United States

    Navan is looking for an experienced Revenue Operations Manager who thrives driving long-term strategy development, strategic initiatives, and business performance across the sales and customer success organizations. · What You'll Do: · * Support GTM team to improve their analytic ...

  • Tecton Corporation

    Revenue Operations Manager

    2 weeks ago

    Tecton Corporation San Francisco, United States

    At Tecton, we solve the complex data problem in production machine learning. Tecton's feature platform makes it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation.Tecton's founders developed the first F ...

  • Cohere

    Revenue Operations Manager

    2 weeks ago

    Cohere San Francisco, United States

    Who are we? · Our mission is to scale intelligence to serve humanity. Were training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that ou ...

  • Taxbit

    Revenue Operations Specialist

    4 days ago

    Taxbit San Francisco, United States

    Company · Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit's Software-as-a-Service (SaaS) platform streamlines and automates custom ...

  • Jewish Community Federation of San Francisco

    Revenue Operations Associate

    2 weeks ago

    Jewish Community Federation of San Francisco San Francisco, United States

    Job Type Full-timeDescriptionThis role reports to the Senior Director, Data OperationsORGANIZATIONAL OVERVIEW As a center for Jewish philanthropy, the Jewish Community Federation and Endowment Fund (the Federation) mobilizes assets to support the most pressing issues of our time, ...

  • Jewish Community Federation of San Francisco

    Revenue Operations Associate

    2 weeks ago

    Jewish Community Federation of San Francisco San Francisco, United States

    Job Type · Full-time · Description · This role reports to the Senior Director, Data Operations · ORGANIZATIONAL OVERVIEW · As a center for Jewish philanthropy, the Jewish Community Federation and Endowment Fund (the Federation) mobilizes assets to support the most pressing i ...

  • Forethought

    Revenue Operations Manager

    1 week ago

    Forethought San Francisco, United States

    Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transfo ...

  • Money Fit by DRS

    Revenue Operations Associate

    2 weeks ago

    Money Fit by DRS San Francisco, United States

    Full-time · Description · This role reports to the Senior Director, Data Operations · ORGANIZATIONAL OVERVIEW · As a center for Jewish philanthropy, the Jewish Community Federation and Endowment Fund (the Federation) mobilizes assets to support the most pressing issues of our t ...

  • Pulley

    Revenue Operations Associate

    2 weeks ago

    Pulley San Francisco, United States

    [Full Time] Revenue Operations Associate at Pulley (United States) | BEAMSTART Jobs · Revenue Operations Associate · Pulley United States · Date Posted · 22 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · $40000 — $125000 yearly · Job Type · Full Tim ...

  • Tecton Corporation

    Revenue Operations Manager

    1 week ago

    Tecton Corporation San Francisco, United States

    At Tecton, we solve the complex data problem in production machine learning. Tecton's feature platform makes it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation. · Tecton's founders developed the fir ...