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    Technical Training Specialist, LATAM - Miami, United States - 908 Devices

    908 Devices
    908 Devices Miami, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    908 Devices Inc. (NASDAQ: MASS) is revolutionizing chemical and biochemical analysis with its innovative suite of purpose-built handheld and desktop devices, addressing critical-to-life applications. The Company's devices are used at the point of need to interrogate unknown and invisible materials and provide quick, actionable answers to directly address some of the most critical problems in life sciences research, pharma/biopharma, forensics and adjacent markets.

    908 Devices is headquartered in Boston, MA, near the Seaport, with offices in Connecticut, North Carolina and Germany, and a growing population of remote staff worldwide.

    Position Summary

    The Technical Training Specialist, LATAM will join the Field Forensics Team as a full-time technical instructor supporting customers with the MX908. Duties include delivering operational instruction and field applications-based content to new customers to prepare them to use the MX908 in a variety of operational environments. Following a manufacturer-certified curriculum, the Technical Training Specialist, LATAM uses operational knowledge and experience to create a learning environment for customers to understand, apply, and succeed in using the MX908 for a variety of missions. The Technical Trainer will provide advanced training to scientific customers and will provide technical support to large programmatic fielding's.

    The territory for this position is LATAM (Central America (incl. Mexico), South America and Caribbean). The ideal candidate resides in one of these countries, Southern Florida, or South Texas within traveling distance to an international airport.

    This position requires frequent travel to military and law enforcement training sites, including remote locations in Mexico, Central and South America, and the Caribbean. When not traveling to a customer site, this role will be remote. The ideal candidate resides in Latin-American, South Florida, or South Texas.

    Key Responsibilities

    • Deliver training
      • Online remote training
      • In person, end-user training
      • Train on spectral review software and target building software
    • Developing training content
      • Instructional design
      • Curriculum development
    • File field reports
      • Training
      • Customer interface (demos, applications, trials, and tests)
    • Prepare operations plans for training projects
    • Pre-sales support
      • Demonstrations
      • Customer orientation for trials and tests
    • Travel to customer sites
      • Perform service checks on devices
      • Complete device troubleshooting and repair devices in the field
      • Shadow customers in the field during routine device use to understand novel use cases and collaborate on standard operating procedures
      • Train customers on advanced techniques and work with the applications team on new and emerging opportunities

    Skills & Qualifications

    • Demonstrated experience using hand-held field detection and analysis technologies in a field related to hazmat response, law enforcement, military operations, CBRNE response, drug investigations, or public health.
    • Track record of successful ability to deliver technical training and development to non-technical and operational personnel.
    • Strong verbal and written communication skills in English and Spanish (Spanish required).
    • Capability to deliver training remotely, online when not traveling and work from a home office to engage customers, and the 908 Devices Field Forensics team via web-conference technology.
    • Strong technical background related to troubleshooting and repair.
    • Experience with spectral analysis from chemical detection equipment.
    • Strong verbal and written communication skills.
    • Ability to obtain an export license within 90 days of start date (with company assistance).
    • Ability to travel internationally.

    Education & Experience

    • Bachelor's Degree or equivalent work experience
    • Technical experience related to repairing devices or other engineering/science experience preferred
    • Professional instructor certification preferred
    • Other professional certifications related to previous career field preferred

    Additional Information:

    • The position will be based in LATAM (Mexico, Central/South America, or Caribbean), South Florida or South Texas
    • The territory will include LATAM (Mexico, Central and South America, and Caribbean)
    • This role will report to the Director of Field Forensics Training, 908 Devices.
    • Travel up to 50% of the time.

    We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec.

    908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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