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Glen Burnie

    Telephone Operator - Glen Burnie, United States - ARUNDEL MEDICAL GROUP

    ARUNDEL MEDICAL GROUP
    ARUNDEL MEDICAL GROUP Glen Burnie, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionTelephone Operator M-F 8:30 a.m.- 4:30 p.m.
    Salary Range

    • Job Summary
    Provides information by accessing alphabetical, geographical, or other directories.
    General Accountabilities
    Listens to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
    Suggests and checks alternate spellings, locations, or listing formats to customers lacking details or complete information.
    Offers special assistance to persons such as those who are unable to dial or who are in emergency situations.
    Observes signal lights on switchboards, and dial or press buttons to make connections.

    Operates telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

    Performs clerical duties such as typing, proofreading, and sorting mail.
    Updates directory information.
    Keeps records of calls placed and received, and of related toll charges.
    *The company reserves the right to add or change duties at any time.
    Job Qualifications

    Education:
    High school diploma or equivalent

    Experience:
    A few months to one year of related experience
    Skills
    Excellent verbal and written communicationActive listeningService orientationCritical thinkingSocial perceptiveness
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