General Manager - Elkridge, United States - Destination Pet LLC

Destination Pet LLC

Verified Company

Elkridge, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

**Welcome to Destination Pet. We are One Pack
- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry.

Join us**:
Pet care is a journey.

Welcome to your destination We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry.

These services include everything from day care to boarding, training to grooming, and home care to veterinary care.

Be it through our top-of-the-line veterinary services, or by introducing our customers' pet to a new standard of training and day care, our mission is simple: Elevate the love and lives of pet families.

We are looking for a General Manager to lead our team at
_TK-9._

CORE RESPONSIBILITES (include but are not limited to):

Supports the mission, vision, culture and policies of Destination Pet.
Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
Manages all staff at center ; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
Manages center payroll and ensures that payroll is approved in a timely manner.
Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
Ensures safety of all employees by conducting safety training, enforcing of safehandling rules, and complying with all safety related policies.
Prepares and delivers annual performance reviews to team members on a timely basis.
Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
Resolve any and all customer and staff complaints.
Actively manages center's social media accounts through weekly postings and replying to customer comments.
Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
Attends community events and partners with local businesses to promote Destination Pet services.
Maintains appropriate inventory of supplies; reorders and restocks as necessary.
Monitors and manages all computer systems located in the center.
Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
Utilizes financial reports and statistics.
Responsible for cash management, including accepting cash, check, and credit card payments for services; and for endofday cash drawer balance.
Ensures that bank deposits are completed as needed.
Promotes and markets Destination Pet's programs and services in the surrounding community.
Assists other team members as needed.
Performs other duties as assigned.

REQUIREMENTS:

Expertise & Experience:_
BS/BA is a plus.
Must be a passionate team player and a strong motivator.
Must have strong background in driving performance excellence through strong people management.
Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
Experience in problemsolving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with coworkers, clients, and the general public.
Ability to multitask with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Must have exceptional strong customer service experience and skills.
Veterinary, boarding and/or grooming experience required.
Must have experience in managing inventory and accounts payable.
Physical:_
Must be able to work evenings, weekends and holidays.
Must frequently lift 40 pounds.
Must be able to be on feet for the duration of your shift.
Must be able to stand, walk and climb stairs frequently.
Must be able to work on computer system and work multiline telephone.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.