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Newton Highlands

    Front Desk Concierge - Newton Highlands, United States - Stratton Amenities

    Stratton Amenities
    Stratton Amenities Newton Highlands, United States

    4 days ago

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    Description

    Job Description

    Job Description

    Floater/On-call Front Desk Concierge Job Description.

    We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.

    Floater Responsibilities:

    • Support staffing requirements during shortages due to vacations, call-offs, holidays etc
    • Assist in start-ups and new accounts
    • Work special last-minute assignments
    • Expect to work on weekends and holidays

    Position Requirements

    • Outstanding schedule flexibility
    • Weekend and Holiday availability
    • Excellent verbal and written communication skills
    • Excellent problem-solving skills
    • Takes pride and ownership in the position and property
    • Reliable transportation
    • Ability to listen and react quickly to residents' and guests' requests in a genuine manner
    • Have at least two year of hospitality experience
    • Possess amazing interpersonal skills and exceptional guest service abilities
    • Be organized, proactive, productive and self-motivated showing a positive attitude
    • Maintain a neat and professionally well-groomed appearance
    • Think clearly, quickly and efficiently and make concise decisions even under pressure

    Main Responsibilities

    • Greet and direct residents and visitors with a pleasant attitude
    • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
    • Cultivate and retain cohesive relationships with residents, vendors and contractors
    • Professional telephone etiquette and message delivery
    • Accurately log guest packages, ensure timely delivery and perform package inventory audits
    • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
    • Assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
    • Ability to maintain confidentiality
    • Walk the premises to ensure the highest standards are being met
    • Perform all other duties as assigned
    • Must be able to work flexible schedules including nights, weekends and holidays

    Experience Requirements:

    • Experience in hospitality is a plus
    • Experience in luxury busy retail environment
    • Must have experience delivering exceptional service

    Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

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