Front Desk Concierge - Newton Highlands, United States - Stratton Amenities
Description
is seeking Hospitality Superstars for the role of Front Desk Concierge at our luxury high rises in
Boston, MA We are committed to creating the most hospitable experience for our associates, residents, and clients.
Shifts available:
-
Full-Time:
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Part-Time
Key Skills and Knowledge:
- Extensive experience in the hospitality industry
- Proven track record of Guest Service Excellence
- Comfortable in fastpaced environments
- Deep understanding of luxury customer service excellence
- Ability to anticipate residents' and guests' needs
- Excellent written and oral communication skills
- Polite, professional conduct and excellent interpersonal skills
- Proactive attitude with a knack for creative problemsolving
- Passion for providing topnotch customer service at all times
- Mature, dedicated, committed, and independent with a strong drive
- Excellent organizational skills
- Background in customer service, guest services, hospitality, or retail
- Quick learner with a commitment to exceeding residents' expectations
- Confident and able to prioritize and meet deadlines under pressure
- Availability to work weekends
Primary Responsibilities:
- Greet and direct residents and visitors with a friendly and positive attitude
- Exceed residents' and guests' expectations by providing anticipatory service
- Build and maintain strong relationships with residents, vendors, and contractors
- Maintain confidentiality of residents
- Maintain professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery, and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensure authorized resident and guest use only
- Caution residents or guests behaving in an unsafe manner
- Perform all other duties as assigned
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