Concierge Operations Manager - Houston, United States - Stratton Amenities

Stratton Amenities

Verified Company

Houston, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Stratton Amenities is a national luxury hospitality company that specializes in front desk operations and amenity management for the multifamily industry.

We are currently in search of a superb leader to join our growing team in the Northeast region.

The
Concierge
Operations Manager is responsible for leading and managing the overall regional concierge operations; driving daily operational excellence and client satisfaction.

The Operations Manager is responsible for customer satisfaction, budget management, overtime management, site call outs and coverage, uniforms, weekly and monthly reporting, and employee management initiatives working in cooperation with the Leadership Team members.

The Manager of Operations is rated by his/her performance through the measurements of successful operations on his assigned sites.
The Manager of Operations is a member of the Executive Leadership Team and attends all strategy meetings.

Responsibilities

Client communication and satisfaction
Budget and overtime management
Responsible for site call outs and vacation coverage
Uniforms
Weekly and monthly reports
Employee management initiatives
Employee performance reviews and coaching
Training new team members
Interviewing and hiring new team members
Communication and facilitate the implementation of new policies
Overall support and communication with all team members and clients
Ensure regular site visits and inspections
Recognize and reward positive behaviors of site associates
Develop professional relationships with clients and property managers
Live our company mission and core values

Requirements:

At least 4 years of experience in hospitality management
Experience leading and coaching associates
Team building and employee management experience
Five or more years of experience working in a professional services environment
Luxury hospitality experience is a preferred.
Managing Multiple locations preferred.
Must be willing to travel throughout the Northeast region
At least an intermediate level of proficiency working with Microsoft Office (Word and Excel)
Strong verbal and written communication skills.