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    Medical Customer Service Representative - Memphis, United States - Swoon Staffing

    Swoon Staffing
    Swoon Staffing Memphis, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Our healthcare client is looking for a strong customer service representative with a healthcare/medical background. This person must be comfortable in fast paced, call center like environments.

    Duties:

    • Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
    • Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
    • Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
    • Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
    • Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
    • Ability to be empathetic understanding that we are dealing with sensitive content with our members.

    Qualifications:

    • 1+ year previous experience in a contact center setting on outbound
    • 1+ experience year previous sales experience ideally preferred
    • Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
    • Must be able to type more than 30 words per minute
    • Need a hard-wired internet set up
    • Must be able to work any shift between 8am-8pm EST Monday-Friday
    Company Description
    • Come get Swoon'd
    \t
    • Swoon handles the staffing need of over 80 Fortune 500 clients.
    \t
    • We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
    \t
    • Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

    Company Description


    • Come get Swoon'd\r
    \t
    • Swoon handles the staffing need of over 80 Fortune 500 clients.\r
    \t
    • We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r
    \t
    • Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
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