Jobs
>
Front Desk Agent
>
Arlington

    Front Desk Agent - Arlington, United States - Angel Of The Winds

    Angel Of The Winds
    Angel Of The Winds Arlington, United States

    3 weeks ago

    Default job background
    Description

    ** Front Desk Agent**

    **Job Category****:** Hotel **Requisition Number****:** FRONT002452 Showing 1 location **Job Details**

    **Description**

    **Company Standards**

    At Angel of the Winds, the Worlds Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

    **Responsibilities**

    Maintains an inventory of vacancies, reservations, and room assignments.

    Process same day reservations, future reservations, and cancellations.

    Knows room locations, types of rooms available, and room rates.

    Maintains working relationships and communicates with all departments.

    Registers arriving guests and assigns rooms while accommodating special requests whenever possible.

    Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.

    Coordinates guest room maintenance work with the maintenance department.

    Uses persuasive selling techniques to sell rooms and to promote other services of the hotel and casino.

    Maintain patience and composure while exemplifying excellent guest service with upset, angry, and/or frustrated guests using compassion and empathy.

    Reports any unusual occurrences or requests to Hotel Managers and/or Supervisors.

    Respects guest privacy and maintains confidentiality.

    Work nights, weekends and holidays as required.

    Performs other duties as assigned.

    **Qualifications**

    Exceptional guest service skills required.

    One year Customer Service required; previous hotel-related experience preferred.

    Ability to communicate with public, hotel staff, and management in a professional manner.

    Knowledge of surrounding areas and local events.

    Ability to learn safety, emergency, and accident prevention policies and procedures.

    Skilled in the use of front office equipment and computers.

    Knowledge of proper telephone etiquette.

    Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.

    Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.

    Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.

    Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.

    **Certificates, Licenses, Regulations**

    Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

    **Physical Demands and Work Environment**

    Constantly requires the ability to receive detailed information through oral and written communication. The employee is regularly required to stand or sit for extended periods of time. Vision abilities required by this job include close vision to a computer screen. This position requires exerting up to 25 pounds of force occasionally and move objects. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • Hilton Garden Reagan National Air

    Front Desk Agent

    1 day ago

    Hilton Garden Reagan National Air Arlington, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • LuxUrban Hotels

    Front Desk Agent

    2 weeks ago

    LuxUrban Hotels Washington, United States

    LuxUrban Hotels is looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, r ...

  • Courtyard/Residence Inn Washington Downtown

    Front Desk Agent

    2 weeks ago

    Courtyard/Residence Inn Washington Downtown Washington, United States

    **We offer a starting rate of pay of $20.50 per hour and an excellent benefit Package including **complimentary parking** · If you're looking for a **great place to work**, you've come to right place and we're looking for an exceptional individual to join our dynamic team in the ...

  • Club Quarters

    Front Desk Agent

    2 weeks ago

    Club Quarters Washington, United States

    Club Quarters Application · - US · FRONT DESK AGENT · Front Desk / Guest Experience Manager · 40 hours per week including holidays and weekends · Must be able to work all shifts (AM, MID PM) including night Audit rotations · **Specific Duties**: · Provides optimal guest satisfact ...

  • The Inn at Little Washington

    Front Desk Agent

    3 weeks ago

    The Inn at Little Washington Washington, United States

    **Job description** · **Located in the picturesque town of Washington, Virginia.** · **30 minutes from Culpeper, Front Royal, and Warrenton, Virginia** · **40 minutes from Gainesville and Stephen City, Virginia** · **Just a bit over an hour from Reston, Loudoun County, Virginia a ...

  • Yours Truly

    Front Desk Agent

    3 weeks ago

    Yours Truly Washington, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hilton Garden Inn Washington DC/U.S. Capitol

    Front Desk Agent

    2 weeks ago

    Hilton Garden Inn Washington DC/U.S. Capitol Washington, United States

    **_Grow your career with Hilton Garden Inn Washington DC/U.S. Capitol_**: · **Perks**: · Outstanding benefits package, travel discounts and more · As **_Guest Service Agent _**you will be a crucial asset to our _innovative_ TEAM, creating lasting impressions for our guests. Your ...

  • Marriott International, Inc

    Front Desk Agent

    3 weeks ago

    Marriott International, Inc Washington, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Washington D.C., nd Street NW, Washington, District of Columbia, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type ...

  • Hyatt Place National Mall

    Front Desk Agent

    1 week ago

    Hyatt Place National Mall Washington, United States

    Position Summary: · Front desk agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services. · Essential Functions: · - Check guest ...

  • Camping on the Battenkill

    Campground Front Desk Agent

    3 weeks ago

    Camping on the Battenkill Arlington, United States

    The Front Desk Clerk fulfills a variety of needs in support of successful operation of the campground working in a Team environment. Reporting to the Campground Manager, this individual works closely with maintenance and groundskeeping to provide the park's overnight guests with ...

  • The Darcy

    Front Desk Agent

    1 week ago

    The Darcy Washington, United States

    Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resol ...

  • Courtyard Washington, DC/U.S. Capitol

    Front Desk Agent

    1 week ago

    Courtyard Washington, DC/U.S. Capitol Washington, United States

    **_Seeking outgoing guest service professionals to join our AWESOME TEAM for IMMEDIATE HIRE. If you thrive in a fast-paced environment, and have superb multi-tasking abilities, APPLY NOW_**: · **Perks**: · Management Development Program, TEAM discounts and more · As **_Guest Serv ...

  • InterContinental

    Front Desk Agent

    1 week ago

    InterContinental Washington, United States

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create war ...

  • Marriott International, Inc

    Front Desk Agent

    4 days ago

    Marriott International, Inc Falls Church, United States

    **Additional Information** Day Shift, Evening Shift, Holidays, Weekends, Pay: $20.50/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Falls Church Marriott Fairview Park, 3111 Fairview Park Drive, Falls Church, Virginia, United States VIE ...

  • Montage International

    Front Desk Agent

    1 week ago

    Montage International Washington, United States

    Live Your Passion. Add Your Magic. · We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. · Please · Click Here · Front Office Agent · - SUMMARY_ · The Fr ...

  • Lorien Hotel & Spa

    Front Desk Agent

    3 weeks ago

    Lorien Hotel & Spa Alexandria, United States

    Property Description: · Overview: · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welc ...

  • Residence Inn Alexandria Old Town South at Carlyle

    Front Desk Agent

    2 weeks ago

    Residence Inn Alexandria Old Town South at Carlyle Alexandria, United States

    **_Seeking outgoing guest service professionals to join our AWESOME TEAM for IMMEDIATE HIRE. If you thrive in a fast-paced environment, and have superb multi-tasking abilities, APPLY NOW_**: · **Perks**: · Management Development Program, TEAM discounts and more · As **_Guest Serv ...

  • ONQUEST

    Front Desk Agent

    2 weeks ago

    ONQUEST Bethesda, United States Part time

    Front Desk Agent · Position Requirements · - Excellent verbal and written communication skills · - Excellent problem-solving skills · - Takes pride and ownership in the position and property · - Ability to listen and react quickly to residents' and guests' requests in a genuine m ...

  • Hilton Garden Inn Arlington Courthouse Plaza

    Task Force Front Desk Agent

    6 days ago

    Hilton Garden Inn Arlington Courthouse Plaza Arlington, United States

    Property Description: · Hilton Garden Inn Arlington Courthouse Plaza is a reputable hotel located in Arlington, Virginia, offering a range of exciting job opportunities for aspiring hospitality professionals. As a job applicant, joining the team at Hilton Garden Inn Arlington Cou ...

  • Palette Hotels

    Front Desk Agent

    1 week ago

    Palette Hotels Arlington, United States

    Position: Front Desk Agent - Doubletree by Hilton Arlington TX · Essential Duties and Responsibilities · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check- ...